Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kelly Holsinger

East Freedom,PA

Summary

Professional with strong background in deployment processes, known for high standard of execution and emphasis on results. Expertise in project management and cross-functional collaboration, ensuring smooth transitions and minimal disruptions. Valued team player, adaptable to evolving requirements, and consistently reliable, contributing to seamless project delivery and client satisfaction.

Overview

11
11
years of professional experience

Work History

Lead Deployment Specialist

Sheetz, Inc.
12.2023 - Current
  • Managed project timelines and resources effectively, consistently delivering deployments on schedule and within budget.
  • Coordinated and forecasted deployment work using Rally
  • Provided expert guidance on best practices for deployment, contributing to increased alignments and efficiency across the organization.
  • Streamlined and improved deployment processes by identifying areas that needed improvement and implementing effective solutions.
  • Led regular team meetings focused on collaboration and sharing the workload we currently have and any hurdles the team is facing.
  • Served as technical resource to field personnel and co-workers for deployment issues.
  • Resource tracking to calculate the workload to know what the cost will be, how many resources are needed, and how long the project will take.
  • Coordination among various teams to make sure we are all aligned and on track towards the same end goal.

System Deployment Supervisor

Sheetz, Inc.
07.2021 - 12.2023
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Increased team productivity by implementing efficient workflows and deployment guidelines and setting clear expectations for team members.
  • Demonstrated commitment to the organization's core values, leading by example and fostering a culture of excellence.
  • Conducted performance evaluations for team members, identifying areas of improvement and guiding professional development plans.
  • Led successful project completions under tight deadlines, coordinating and collaborating effectively across multiple teams.
  • Coordinated and forecasted deployment work using Rally

Senior System Deployment Specialist

Sheetz, Inc.
07.2016 - 07.2021
  • Managed project timelines and resources, consistently delivering deployments on schedule.
  • Validated deployment documentation for accuracy for 3rd party installation and highlight challenges we may face to have a plan going forward.
  • Continuously improving deployment processes based on prior learnings in order to mitigate down time for our customers.
  • Coaching and mentoring co-workers and consultants and providing 24/7 support for them.
  • Establishing strong relationships with other departments to facilitate successful deployments.
  • Facilitating installation and support processes for the New Stores team and Support teams to bring new stores up as well as replace hardware and software.

Quality Assurance Specialist

Sheetz, Inc.
10.2014 - 07.2016
  • Documented and executed detailed test plans and test cases and summarized and logged audit findings for reporting purposes.
  • Upgrading and maintaining hardware and software in the labs.
  • Full regression testing of hardware and software in the labs.
  • Training and mentoring co-workers and consultants on upgrades and rollouts.
  • Documented the upgrade process for the new hardware and software, providing troubleshooting steps if encountered in the field to mitigate impact to the customer.
  • Worked seamlessly with other departments, providing project updates.

Education

Business

Mount Aloysius College
Cresson, PA
05-2014

Skills

  • Customer support
  • Rollout coordination
  • Cross-functional coordination
  • Teamwork and collaboration
  • Organizational skills
  • Adaptability and flexibility

Timeline

Lead Deployment Specialist

Sheetz, Inc.
12.2023 - Current

System Deployment Supervisor

Sheetz, Inc.
07.2021 - 12.2023

Senior System Deployment Specialist

Sheetz, Inc.
07.2016 - 07.2021

Quality Assurance Specialist

Sheetz, Inc.
10.2014 - 07.2016

Business

Mount Aloysius College

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