Kelly Hudgens
center line,MI
Summary
Dynamic customer care professional experienced in providing exceptional service across multiple channels. Known for product knowledge and time management skills, contributing to improved service delivery and customer satisfaction in fast-paced environments.
Overview
27
27
years of professional experience
Work History
Customer Care Agent
Comcast
Sterling Heights, MI
06.2013 - 02.2026
- Assisted customers by addressing inquiries and resolving issues through various communication channels.
- Provided support in processing orders and managing customer accounts efficiently.
- Learned company products and services to offer accurate information to customers.
- Collaborated with team members to improve service delivery and customer satisfaction.
Manger
Office Depot Inc
Royal Oak, MI
07.1999 - 06.2013
- Led operational strategies to enhance inventory management and streamline supply chain processes.
- Oversaw team performance, fostering a culture of accountability and collaboration among staff members.
- Implemented training programs to improve employee competencies and drive customer service excellence.
- Developed and executed sales initiatives to maximize revenue growth across multiple product lines.
Education
Associate of Science -
Associate Degree in Accounting -
Dorsey Business School
Madison Heights, MI06-1994
Skills
- Relationship building
- Customer relations
- Product education
- Customer service
- Time management
- Multitasking and organization
- Inbound customer service
- Active listening
- Problem resolution
- Phone etiquette
- Product knowledge
- Upselling techniques
- Brand representation
- Punctuality and reliability
Timeline
Customer Care Agent
Comcast
06.2013 - 02.2026
Manger
Office Depot Inc
07.1999 - 06.2013
Associate of Science -
Associate Degree in Accounting -
Dorsey Business School