Kelly Hurt
Ocean City,MD
Summary
Adept at enhancing guest experiences, I excelled as a Front Desk Associate at Shoreham Hotel, mastering time management and problem-solving skills. My proactive approach in organizing the front desk and efficiently handling guest interactions significantly boosted customer satisfaction. My expertise in guest relations and listening skills are poised to contribute to your team's success.
Overview
6
6
years of professional experience
Work History
Front Desk Associate
Shoreham Hotel
05.2019 - 11.2024
- Organized front desk area to maintain a professional and welcoming appearance for guests.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Education
High School Diploma -
Chesapeake Highschool
Essex, MD05-2007
Skills
- Time management
- Problem-solving skills
- Listening skills
- Guest relations
Timeline
Front Desk Associate
Shoreham Hotel
05.2019 - 11.2024
High School Diploma -
Chesapeake Highschool
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