Service-oriented and project-focused professional offering a Bachelor of Science degree and 12 years experience encompassing small business and hospitality operations. Skilled in supporting employees through well-defined avenues of communication to achieve results in demanding service environments.
Overview
20
20
years of professional experience
Work History
Administrative Accounting Assistant
TOPS SOFTWARE
01.2017 - 11.2023
Managed high-volume invoice processing tasks while consistently meeting tight deadlines for vendor payments.
Expedited invoice processing with effective communication between internal departments and external vendors.
Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
Maintained strict confidentiality of sensitive financial data, protecting company integrity and privacy rights of individuals involved.
Reduced errors in account reconciliation through meticulous attention to detail and thorough review of transactions.
Bartender
THE FAMILY DOG
01.2016 - 12.2016
Served high customer volumes during special events, nights, and weekends.
Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Contributed to a positive work environment through effective teamwork and communication with colleagues.
Manager
VORTEX
03.2010 - 09.2014
Managed and motivated employees to be productive and engaged in work.
Accomplished multiple tasks within established timeframes.
Maintained professional, organized, and safe environment for employees and patrons.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Cross-trained existing employees to maximize team agility and performance.
Developed and maintained relationships with customers and suppliers through account development.
Bartender
SHOUT
01.2009 - 03.2010
Assistant Manager
BLU SUSHI
05.2008 - 01.2009
Administrative Assistant
WATERTITE SYSTEMS
03.2005 - 10.2007
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.