KELLY JACOBSON
Portland,OR
Summary
Self-directed, innovative thinker with a flair for creative solutions to complex problems. Highly-motivated employee with a desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
PAS Coordinator 2
Casey Eye Institute, Comprehensive Ophthalmology
Portland, OR
02.2022 - Current
- Assist with onboarding and training new PAS Specialists in the department.
- Maintain rotating weekly schedule assignment for PAS in the front and back office.
- Utilize conflict resolution skills when situations arise with patients and/or staff.
- Appointment template maintenance.
- Demonstrated ability to work independently or collaboratively within a team environment.
- Provide exceptional customer service through effective telephone communication and follow-ups.
PAS-R, Managed Care Coordinator
Casey Eye Institute, Comprehensive Ophthalmology
Portland, Oregon
08.2021 - 02.2022
- Successfully acquire necessary referrals and authorizations for patient appointments.
- Sustained efficient operations by daily review and confirmation that referrals, authorizations, and copays were in place as required.
- Ensured accurate and timely charge review and submission for patient appointments.
PAS Specialist
Casey Eye Institute, Comprehensive Ophthalmology
Portland
05.2019 - 08.2021
- High volume scheduling for faculty and resident providers
- Triage patient concerns to determine urgency of appointment requests
- Arrange for interpreters, stretchers and wheelchairs during patient appointments
- Process high volume of incoming referrals
- Review for urgency and input into patient chart
- Work in multiple work queues in Epic for referrals, recalls and internal in basket
- Participate in improving administrative workflows in the clinic.
Family Support Specialist
Pediatric Associates of the Northwest
Portland
01.2015 - 05.2019
- Managed all internal behavioral health referrals for staff psychologists within an integrated pediatric primary care medical office.
- Facilitated access to alternative treatment options, self-help resources, and community services in the metro area.
- Scheduled medical and behavioral health appointments in clinic as needed.
- Periodic follow up with patient and/or parent(s) to ensure continuity of behavioral health and medical care.
- Collaboration with in clinic medical and behavioral health providers for patients with complex medical and social needs.
- Facilitate referrals to specialty practices, and follow up with patients/families or practices as needed.
- Established positive relationships with patients and families by demonstrating empathy and understanding.
- Contributed to goal setting, process improvement, and achievement of desired care team outcomes.
- Assisted families in locating additional community resources when needed.
Medical Records Clerk
Pediatric Associates Of The Northwest
Portland
07.2010 - 05.2015
- Process requests for information for patients, medical providers, insurance companies and court requests per HIPAA
- Review all requests for proper authorization for disclosure of requested information to include sensitive information
- Assist with coordination of information for outside referrals
- Scan and index incoming and clinic generated records
- Centricity EMR.
Education
BA - Human Development
Warner Pacific College
Diploma - Medical Assistant
Pioneer Pacific College
Skills
- Verbal and Written Communication Skills
- Collaborative
- Medical Terminology
- Patient and Family advocacy
- Attention to Detail
- Resource Coordination
- Personable
- Knowledgeable in HIPAA Guidelines
Certification
- Certified Medical Assistant (Not currently active)
- Traditional Health Worker; Peer Support Specialist
Personal
I enjoy reading books of all kinds, bike riding, and spending time in the woods.
References
References available upon request.
Timeline
PAS Coordinator 2
Casey Eye Institute, Comprehensive Ophthalmology
02.2022 - Current
PAS-R, Managed Care Coordinator
Casey Eye Institute, Comprehensive Ophthalmology
08.2021 - 02.2022
PAS Specialist
Casey Eye Institute, Comprehensive Ophthalmology
05.2019 - 08.2021
Family Support Specialist
Pediatric Associates of the Northwest
01.2015 - 05.2019
Medical Records Clerk
Pediatric Associates Of The Northwest
07.2010 - 05.2015
BA - Human Development
Warner Pacific College
Diploma - Medical Assistant
Pioneer Pacific College
- Certified Medical Assistant (Not currently active)
- Traditional Health Worker; Peer Support Specialist
Similar Profiles
Crisyira BatistaCrisyira Batista
Front desk Liaison at Columbia Doctors Ophthalmology Edward S. Harkness Eye InstituteFront desk Liaison at Columbia Doctors Ophthalmology Edward S. Harkness Eye Institute
Natalija MillerNatalija Miller
Front Desk Receptionist at Texas Eye Institute SouthWest OphthalmologyFront Desk Receptionist at Texas Eye Institute SouthWest Ophthalmology
Kristen DahlquistKristen Dahlquist
Ophthalmic Technician at Casey Eye InstituteOphthalmic Technician at Casey Eye Institute