Summary
Overview
Work History
Education
Skills
Additional Information
Certification
Timeline
Generic
Kelly J. Metivier

Kelly J. Metivier

Live Oak,Texas

Summary

Experienced customer service professional seeking a multifaceted position with opportunities for advancement and professional growth. Strong background in team leadership, guest relations, and daily operations management.

Overview

1
1
Certification
47
47
years of professional experience

Work History

Service Advocate

Whataburger
01.2021 - 01.2024
  • Provided customer service support across multiple operational areas, ensuring positive guest experiences and maintaining high standards at key customer impact points.

Cold Prep Team Member

Chick-fil-A
01.2020 - 01.2023
  • Managed full-time cold prep operations for the entire store while maintaining quality standards and reducing waste to control food costs.

Bank Teller

BB&T Bank
01.2016 - 01.2019
  • Handled daily banking operations, cash transactions, balancing procedures, and customer account services while delivering professional customer support.

Dining Services Supervisor

Erickson Living
01.2014 - 01.2016
  • Responsible for hiring, training, scheduling, and supervising employees, including onboarding new team members.
  • Provided exceptional customer service to residents while ensuring high-quality dining experiences, menu execution, and meal substitutions for lunch and dinner service.

General Manager

Taco Bell
01.2002 - 01.2014
  • Oversaw all aspects of restaurant operations, including staffing, scheduling, inventory, quality control, and customer service.
  • Developed and mentored management staff while providing operational support to the District Manager.

General Manager

McDonald's
01.1977 - 01.2001
  • Oversaw all operational aspects of the restaurant, including staffing, scheduling, inventory management, customer service, and daily store performance.
  • Managed team development and ensured efficient store operations while maintaining company standards.

Education

Foodservice/clothing Construction

South Dakota State Training School
Sioux Falls, SD
09.1978

Skills

Decision-making skills

Customer service background

Complaint handling

Complex Problem-solving

Additional Information

Education, certifications, and professional commendations available upon request.

Certification

Auto mechanics

Timeline

Auto mechanics

09-2026

Service Advocate

Whataburger
01.2021 - 01.2024

Cold Prep Team Member

Chick-fil-A
01.2020 - 01.2023

Bank Teller

BB&T Bank
01.2016 - 01.2019

Dining Services Supervisor

Erickson Living
01.2014 - 01.2016

General Manager

Taco Bell
01.2002 - 01.2014

General Manager

McDonald's
01.1977 - 01.2001

Foodservice/clothing Construction

South Dakota State Training School
Kelly J. Metivier