Kelly Jocewicz
Chandler,AZ
Summary
With a proven track record at Modivcare, I excel in optimizing resource allocation and enhancing customer satisfaction. Skilled in problem-solving and professional communication, I effectively manage tasks and improve operational efficiency. My experience spans from customer service advocacy to ensuring quality control in production environments, demonstrating versatility and a commitment to excellence.
Overview
7
7
years of professional experience
Work History
Customer Service Advocate
Modivcare
Phoenix, AZ
01.2021 - Current
- Assign reservations to network providers to ensure that vehicle resources are used most cost effectively to meet client demand.
- Administer and complete all documents and process task associated with mileage mapping and application procedures for volunteer/ independent drivers and mileage reimbursement program.
- Schedule, route, and dispatch trips to all manner of providers.
- Apply cost overrides.
- Provides exceptional customer service to transportation providers and members.
Machine Operator/Sanitation Worker
Hickmans Family Farms
Tonopah, AZ
09.2017 - 08.2019
- Cleaned areas using a scissor lift and supplies to ensure a sterile production environment.
- Routinely studied training materials for the proper use of chemicals and PPE.
- Vaccinated, depopulated, and repopulated birds across facility.
Education
Work Readiness Program
R.E.D.
Goodyear, AZ08-2020
Money Management / Life Skills
Arouet
Goodyear, AZ06-2020
Scissor Lift
Scissor Lift Certification
Tonopah, AZ06-2018
Cosmetology
Ponderosa
Shingle Springs06-1999
High School Diploma -
James Logan High School
Union City, CA06-1996
Skills
- Problem-solving
- Inbound and outbound calling
- Professional telephone demeanor
- Call center experience
- Member support
- Quality control
Timeline
Customer Service Advocate
Modivcare
01.2021 - Current
Machine Operator/Sanitation Worker
Hickmans Family Farms
09.2017 - 08.2019
Work Readiness Program
R.E.D.
Money Management / Life Skills
Arouet
Scissor Lift
Scissor Lift Certification
Cosmetology
Ponderosa
High School Diploma -
James Logan High School
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