Kelly Johnson
Owatonna,MN
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Implementation Specialist
Points North
Duluth, MN
11.2022 - Current
- Delivered exceptionally high level of professionalism and support to each client, upholding company's commitment to service.
- Focused solutions on industry-specific workflow, client base and protocols, tailoring implementations to client needs.
- Explained complex, technology-related issues in basic, understandable terms to clients.
- Account Manager for over 200 clients for ACA compliance.
- Educated clients on new products or services to increase customer engagement with brand.
- Communicated with clients regarding ACA tax situations, providing guidance on ACA compliance.
- Analyzed process flows and identified areas of improvement to increase productivity and reduce costs.
System Administrator - Technology Specialist
Owatonna Public Schools
Owatonna, MN
07.2016 - 11.2022
- Provisioned new software and hardware for use, following established security policies.
- Managed onboarding and offboarding of employees.
- Maintained technology devices for over 500 staff members and 5,000 students across 11 district buildings.
- Planned and implemented upgrades to system hardware and software.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Installed and configured operating systems and applications.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
Education
Associate of Arts - Computer Technology, Liberal Arts, Web Design
Riverland Community College
Ausin, MN05.2014
Certificate - Social Media Marketing
Riverland Community College
Austin, MN05.2014
Skills
- Client Training
- Project Management
- Process Improvement
- Software Implementation
- Technical Expertise
- Team Leadership
- Customer Support
- Agile Methodologies
Timeline
Implementation Specialist
Points North
11.2022 - Current
System Administrator - Technology Specialist
Owatonna Public Schools
07.2016 - 11.2022
Associate of Arts - Computer Technology, Liberal Arts, Web Design
Riverland Community College
Certificate - Social Media Marketing
Riverland Community College