Kelly Johnson
Columbia,TN
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Office Manager
Angel carports
Columbia, TN
01.2023 - 11.2023
- Ran the day to day in the office
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
Host
The Cheesecake Factory
Franklin, TN
02.2022 - 03.2022
- Greet and seat guest
- Clean doors
- Bust tables
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
Postmates Delivery Driver
Postmates
05.2019 - 01.2024
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
Direct Support Staff
Indepent Oppurtunties
Columbia TN
11.2018 - 06.2019
- As a DSS i help assist with daily needs
- At times its doing all of it or just being there as a friend .
- Enhanced client independence by implementing personalized support plans and monitoring progress.
- Improved client well-being by providing emotional support and fostering strong relationships.
- Assisted clients with daily living tasks for increased autonomy and satisfaction.
- Managed challenging behaviors through effective communication, de-escalation techniques, and crisis intervention strategies.
- Promoted safety and health by administering medications accurately and adhering to hygiene protocols.
Education
High School Diploma -
Franklin High School
Franklin, TN01.2007
Skills
- Direct Support
- Home Health
- Disability
- Direct Care
- Personal Care
- Autism
- Mac OS
- IOS
- S3
- Windows
- Customer Service
- Microsoft Office
Certification
- Medication Administration, 02/01/19, 02/01/20
- CPR/First Aid, 02/01/19, 02/01/20
- Commercial Driver's License (CDL), B, 10/01/20, TN
Timeline
Office Manager
Angel carports
01.2023 - 11.2023
Host
The Cheesecake Factory
02.2022 - 03.2022
Postmates Delivery Driver
Postmates
05.2019 - 01.2024
Direct Support Staff
Indepent Oppurtunties
11.2018 - 06.2019
High School Diploma -
Franklin High School