Kelly Johnson
2757 Firebrand Rd, North Port,FL
Summary
My professional experience has given me the ability to flourish in an ever-changing environment and has given me the skills necessary to excel in high pressure and high stakes situations while maintaining composure and professionalism. The environments I have worked in have taught me to be detail oriented and partner effectively with others as well as independently, ensuring maximum efficiency and security.
Overview
10
10
years of professional experience
Work History
Patient Relations Specialist
First Physicians Group
01.2025 - Current
- Answered incoming calls, scheduled appointments and uploaded electronic medical records.
- Verified patient insurance eligibility and entered patient information into system.
- Provided excellent customer service to patients and medical staff.
- Greeted and assisted patients with check-in procedures.
- Followed document protocols to safeguard confidentiality of patient records.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Enhanced patient satisfaction by addressing concerns and providing timely resolutions.
- Maintained confidentiality of sensitive patient information in compliance with HIPAA regulations.
- Streamlined patient registration process for increased efficiency and reduced wait times.
Patient Care Specialist
Venice Urology
04.2022 - 01.2025
- Streamlined appointment scheduling processes for increased efficiency and reduced waiting times.
- Send Doctor to Doctor consultations from the hospital
- Answered incoming calls, scheduled appointments and filed medical records.
- Operated multi-line telephone system to answer and direct high volume calls.
- Resolved scheduling conflicts promptly, minimizing disruptions to daily operations.
- Verified patient insurance eligibility and entered patient information into system.
- Implemented strategies for reducing no-shows or cancellations through proactive appointment reminders and followups.
- Assisted in maintaining accurate medical records, ensuring confidentiality and compliance with HIPAA regulations.
- Trained new staff on scheduling and other office duties.
- Worked effectively in fast-paced environments.
- Organized and detail-oriented with a strong work ethic.
Chiropractic Administrative Assistant
North Port Chiropractic
05.2021 - 04.2022
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Promoted a healthy work culture by serving as the liaison between administrative staff, chiropractors, and patients to resolve any concerns or issues that arose.
- Increased patient retention rates through ongoing follow-up appointments and consistent monitoring of progress towards health goals.
- Maintained confidentiality of sensitive patient information while adhering to HIPAA regulations at all times.
- Enhanced patient experience by consistently maintaining a clean, welcoming environment within the reception area.
Patient Care Specialist
Florida Urology Specialists
03.2020 - 05.2021
- Operated Multi-line telephone system to answer and direct high volume of calls.
- Enter all new patient referrals with proficiency.
- Verified patient insurance eligibility
- Schedule appointments and upload electronic medical records.
- Send Doctor to Doctor consultations from the hospital
- Resolved scheduling conflicts promptly, minimizing disruptions to daily operations.
- Provided excellent customer service to patients and medical staff.
- Maintained confidentiality of sensitive patient information in compliance with HIPAA regulations.
Preschool Teacher
Grace Preschool
08.2017 - 03.2020
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Applied play-based strategies to provide diverse approaches to learning.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Improved student behavior by implementing effective classroom management strategies and establishing clear expectations for conduct.
Preschool Teacher
Sandcastle Childcare
09.2015 - 08.2017
- Ensured a safe and nurturing environment for all students, adhering to health and safety guidelines in the classroom.
- Designed creative lesson plans that incorporated hands-on activities and interactive learning experiences to foster curiosity and engagement in young learners.
- Supported emotional development by teaching and modeling empathy and kindness in daily interactions.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Established positive communication with parents in daily conversation and formal conferences.
- Created safe and nurturing learning environment for preschoolers.
Education
General Education -
Century College
White Bear Lake, MN01.2015
Skills
- Patient, adaptable and able to maintain calm in emergencies
- Problem solver with good investigative skills
- Organized with superior documentation and follow-through
- Computer proficiency in MS Word, Power Point, E-mail & Internet
Timeline
Patient Relations Specialist
First Physicians Group
01.2025 - Current
Patient Care Specialist
Venice Urology
04.2022 - 01.2025
Chiropractic Administrative Assistant
North Port Chiropractic
05.2021 - 04.2022
Patient Care Specialist
Florida Urology Specialists
03.2020 - 05.2021
Preschool Teacher
Grace Preschool
08.2017 - 03.2020
Preschool Teacher
Sandcastle Childcare
09.2015 - 08.2017
General Education -
Century College
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