Kelly Johnson
Shelbyville,KY
Summary
Detail-focused Medical Records Clerk with proven ability to complete tasks with high productivity and efficiency. Specialized in regulatory compliance ensuring accuracy and security of sensitive information. Excel in organizational, analytical, and communication skills, contributing to improved patient care outcomes.
Overview
2
2
years of post-secondary education
24
24
years of professional experience
Work History
Customer Service Representative
Jerry’s Jewelry and Pawn
Shelbyville, KY
06.2011 - 02.2021
- Recognized by management for providing exceptional customer service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Completed day-to-day duties accurately and efficiently.
- Managed cash registers and handled all cash transactions accurately.
- Reconciled daily cash transactions and prepared daily bank deposits.
Customer Service Associate
Lowes Home Improvement Stores
Shelbyville, Kentucky
09.2003 - 03.2010
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Recognized by management for providing exceptional customer service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Medical Records Clerk
Jewish Family Physicians
Louisville, KY
08.1999 - 07.2003
- Safeguarded patient records, managing data transfers in compliance with HIPAA standards and organizational regulations.
- Verified patient information for accurate record updates.
- Retrieved, filed, and organized confidential medical records.
- Processed incoming medical records requests.
- Managed patient charts for Jewish Family Physicians medical office.
- Organized patient charts, gathering medical histories, lab results and consents.
- Retrieved medical charts for healthcare staff for filing in medical records.
- Updated patient files with new medical information as needed.
- Responded to inquiries from patients, physicians and other healthcare providers regarding medical records.
- Retrieved medical records upon request from healthcare professionals.
- Maintained positive working relationship with fellow staff and management.
Registrar
Jewish Hospital Shelbyville
Shelbyville, KY
05.1997 - 08.1999
- Verified insurance coverage and demographic information during patient intake.
- Collected signatures for consent, release, and financial responsibility forms.
- Scheduled appointments and coordinated patient flow with clinical staff.
- Answered patient questions about registration, paperwork, and facility procedures.
- Entered data into computer system accurately to ensure accuracy of patient information.
- Maintained current knowledge of healthcare regulations related to patient privacy.
- Trained new clerks on registration steps and front desk processes.
- Assisted with scheduling appointments and referrals to other departments.
Education
Business Management
Shelby County Technical Institute
Shelbyville, KY 01.1996 - 12.1997
Skills
- Patient registration
- Insurance verification
- Appointment scheduling
- Medical record safeguarding
- HIPAA regulations
- New patient chart preparation
- Patient medical records maintenance
- Medical terminology understanding
- Microsoft Excel
- Attention to detail
- Organizational skills
- Problem solving
- Team collaboration
- Adaptability and flexibility
- Reading comprehension
- Microsoft Excel
Timeline
Customer Service Representative
Jerry’s Jewelry and Pawn
06.2011 - 02.2021
Customer Service Associate
Lowes Home Improvement Stores
09.2003 - 03.2010
Medical Records Clerk
Jewish Family Physicians
08.1999 - 07.2003
Registrar
Jewish Hospital Shelbyville
05.1997 - 08.1999
Business Management
Shelby County Technical Institute
01.1996 - 12.1997