Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
GeneralManager

Kelly Jones

Millsboro,DE

Summary

Astute professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

Lowe's
Millsboro, DE
05.2017 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving
  • Provide troubleshooting and technical assistance to customers.
  • Answer constant flow of customer questions with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Assisting customers with their purchases
  • Making sure the shelf's are stocked and ticketed with prices.
  • Ordering customer products that are special order with blinds.

Owner/Operator

KelMar Properties LLC
Millsboro, DE
06.2016 - Current
  • Managed day-to-day business operations.
  • Maintaining the rental property and collecting rent.
  • Making the property habitable for tenants.
  • Conflict solver, repairman, salesperson, negotiator.
  • Adhering to safety codes.
  • Help improve the community where the properties are located.
  • Maintain a safe environment for my tenants
  • Make sure no repair people enter tenants home without being present.

Education

High School Diploma -

Concord High School
Wilmington, DE
06.1979

Skills

  • Customer Account Management
  • Issue and Complaint Resolution
  • Courteous with Strong Service Mindset
  • Calm and Professional Under Pressure
  • Understanding Customer Needs
  • Customer Data Confidentiality

Additional Information

I am a caretaker for my 84 year old father. I make sure he has his medicine and change his uroscopy bag. He had bladder cancer and I have been his caretaker since 2017. I also was my mom's caretaker who passed away from Pancreatic cancer. I gave her her daily shots of insulin and allergy medicine. She had at one time had a uroscopy and colostomy bag. I was responsible for measuring and putting the bags back on for her. She needed daily care and someone to always be with her especially at the end due to the ammonia levels in her brain.

Timeline

Customer Service Representative

Lowe's
05.2017 - Current

Owner/Operator

KelMar Properties LLC
06.2016 - Current

High School Diploma -

Concord High School

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Kelly Jones