Kelly Jones
Panama City,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Bartender
Triple J's Steaks
05.2019 - Current
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Server/Cashier
Po Folks
03.2018 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Customer Service Representative
General Dynamics
02.2015 - 03.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
Associate of Arts - Associate of Business Administration
Gulf Coast State College
Panama City, FL05.2018
High School Diploma -
A. Crawford Mosley High School
Lynn Haven, Florida 05.2016
Skills
- Strong multitasking
- Customer Service
- Highly reliable
- Clear and effective communication
Timeline
Bartender
Triple J's Steaks
05.2019 - Current
Server/Cashier
Po Folks
03.2018 - Current
Customer Service Representative
General Dynamics
02.2015 - 03.2018
Associate of Arts - Associate of Business Administration
Gulf Coast State College
High School Diploma -
A. Crawford Mosley High School
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