Kelly Jordan
Moorpark,CA
Summary
Dynamic leader in facility management with extensive experience overseeing maintenance operations across large properties. Managed a diverse team of 18, driving productivity improvements while ensuring compliance with safety standards. Committed to enhancing service quality through strategic vendor management and aligning operational goals with client satisfaction.
Overview
1
1
Certification
36
36
years of professional experience
Work History
Sr. Maintenance Operations Manager Amgen Account
JLL
Thousand Oaks, CA
07.2025 - Current
- Manage Planning, Scheduling, Hard Services and Soft Services for 194-acre biotechnology campus with roughly 34 buildings, 6 parking structures, and 2 parking lots totaling 4 million square feet of space.
- Oversaw all crafts to plan, schedule, and execute maintenance and preventive maintenance through Maximo CMMS.
- Developed and managed expenses for labor, supplies, and contracted services, ensuring alignment with budget targets.
- Led and coached 18 employees, fostering continuous improvement in productivity while upholding safety standards.
- Adhere and ensure staff and vendors perform work safely, within company compliance and standards and to provide proper permits, JHAs, LOTOs and documentation before work order execution.
- Maintain consistent goals to meet our KPIs and SLAs.
- Supervised staff members for Hard Services such as Elevators, rooftops, doors, Fire life safety, golf carts and vehicles
- Directed soft service operations Manager for Garments, lactation rooms, towel service and janitorial GMP audits.
- Managed soft service vendors for janitorial, landscape, mailroom, and staples supplies, ensuring service quality and compliance.
Sr. Facility Manager Amgen Account
JLL
Thousand Oaks, CA
12.2016 - 07.2025
- Managed infrastructure for five administrative buildings, three parking structures, two parking lots, and three cafes, overseeing HVAC, plumbing, electrical, carpentry, painting, and general maintenance, including daily break-in work.
- Established client relationships to serve as the main point of contact for building occupants and liaise between customers and services.
- Ensured compliance with quality programs and metrics, meeting account SLAs and KPIs for safety, compliance, training, and work order metrics, while providing timely monthly, quarterly, and annual reports for the client.
- Oversaw development and management of capital and expense budgets, providing monthly/quarterly variance reports on operating budgets, assisting with annual management plan development, and collaborating with engineering and capital projects on infrastructure and construction impacts.
- Proposed and implemented a new Hospitality program which allowed me to hire, train and provide additional Client support through our Workplace Experience Coordinators.
Facility Coordinator Amgen Account
JLL
Thousand Oaks, CA
07.2013 - 01.2017
- Managed new hire onboarding, staff transitions, and offboarding for JLL and subcontractors at Thousand Oaks site, including posting job openings, preparing offer letters, facilitating background checks, processing onboarding paperwork, and setting up orientation.
- Assigned training tasks to team members to ensure compliance with requirements., facilitated, managed, and monitored training requirements for JLL staff and subcontractors via LMS, MasterControl, and TPC. Served as subject matter expert for all U.S. sites, ensured compliance completion, and met monthly SLA metrics. Developed dashboards and standardized training for employees.
- Oversaw office management functions, including purchasing/receiving, preparing and distributing monthly reports, conducting corporate self-assessment, facilitating building moves and reorganization, managing organizational chart and badge management, and acting as client liaison to support services.
- Facilitated training programs to improve team performance and operational efficiency. and provided daily operational support, including HR functions.
Senior Associate Research Operations
AMGEN
Thousand Oaks, CA
11.2008 - 10.2012
- Analyzed and modified Pathology Slides Review process, increasing efficiency by 80% and improving slide accessibility to pathologists.
- Collaborated with Toxicology to budget, plan, and manage project timelines, ensuring GLP compliance, accurate budget projections, and adherence to deadlines while processing purchase orders and invoices with external vendors.
- Coordinated with Accounting and IS to transition purchase order/invoice system from SAP to eFinity, training team on new system and becoming a super user to enhance department efficiency.
- Participated in cross-functional teams to align project changes with business needs.
Administrative Coordinator
AMGEN
Thousand Oaks, CA
11.2006 - 11.2008
- Supported executive director and senior management in Toxicology and Operations by scheduling meetings, organizing seminars, managing calendars, arranging travel, overseeing budgets, and coordinating candidate interviews. Supervised temporary administrative coordinators and managed expense reports, reimbursements, and essential reports for staff.
- Managed scheduling and calendars for executives and team meetings.
- Coordinated administrative tasks for team to enhance operational efficiency.
- Supported document preparation, ensuring clarity and compliance with policies.
- Developed ordering process, assigned ownership, and centralized inventory to improve organization and reduce unnecessary spending.
Student Support Manager
KENNEDY-WESTERN UNIVERSITY
Agoura Hills, California
07.2004 - 11.2006
- Supervised, hired, and trained Advisor team and Exam and Course Enrollment Processors; managed department budget and reporting, handled escalated calls, and liaised with Admissions, Accounting, and IS Department.
- Trained and mentored Student Advisors, improving effectiveness of collection efforts for outstanding tuition.
- Created cross-training guide for Admissions Counselors on Student Services policies and procedures, ensuring accurate information during enrollment.
Lead Student Services Advisor
KENNEDY-WESTERN UNIVERSITY
Agoura Hills, California
04.2001 - 07.2004
- Guided students in degree completion by providing support and resources, led and trained advisors, and addressed student grievances as a Board of Governors member.
- Developed policies and procedures for the department, streamlining processes and producing a guidance support document.
- Created training manual and trained the staff and new hires, ensuring a consistent understanding of the business policies and process.
- Conducted collection calls to enrolled students for outstanding payments, achieving a monthly collection goal of 80%.
Senior Account Manager
TECHNICOLOR
Camarillo, California
09.1998 - 04.2001
- Managed DVD replication, packaging, and distribution for top clients, creating check discs and composites for client approval while overseeing build of materials and shippers via APICS to ensure appropriate scheduling and prioritization. Supervised, trained, and coached team members and new hires.
- Cultivated strong client relationships to foster loyalty and communication. to ensure satisfaction and retention.
- Formulated targeted strategies to improve account performance and drive growth. to enhance account performance and growth.
- Collaborated with pre-mastering, graphics, production, and packaging teams to meet street date of DVD releases, achieving a 100% on-time completion rate.
- Collaborated with cross-functional teams for project execution.
Customer Service Manager
DATRON/TRANSCO
Simi Valley, California
08.1995 - 09.1998
- Developed and managed customer service, technical support, shipping and returns departments. Hired, trained, and mentored employees. Created and managed policies and procedures for departments. Supported sales, marketing, and engineering teams to align product promotions, advertisements, and design changes. Attended promotional trade shows and managed special accounts in airborne industry. Monitored and provided weekly sales analysis for forecasting, backlog, and shipments.
- Collaborated with sales team to drive monthly revenue growth by 75% through acquisition of new business and upselling to existing clients.
- Researched, implemented, and managed ACD telephone system to accommodate growing call volume, enhancing customer support and service delivery.
Call Center Supervisor
The Right Start Catalog
Westlake Village, California
08.1990 - 08.1995
- Oversaw customer service department, gift services, and front-line operators, ensuring cohesive operations. Hired, trained, and mentored employees. Developed and implemented policies and procedures across departments to standardize customer service processes. Conducted training for staff on call center phone etiquette and conflict resolution to enhance customer interactions. Worked with shipping and receiving to manage and package shipments.
- Supervised daily operations and maintained quality standards for customer service team.
- Trained new employees on call handling protocols and company policies.
- Monitored call volume and adjusted staff schedules to meet service demands.
Education
Bachelor of Science - Business Management
California Lutheran University
Thousand Oaks, CASkills
- Mircrosoft Office: Outlook, Word, Excel, PowerPoint, WebEx, MyTeams
- Training Systems: LMS, MasterControl, My Learning,
- SAP, APECS, Cognos, Pcard Works
- Smartsheets, SharePoint
- APECS
- CMMS: Maximo and Crowd Comfort
Certification
- Certified GxP Manager Level 1
- Certified Facility Maintenance Manager (FMM)
Timeline
Sr. Maintenance Operations Manager Amgen Account
JLL
07.2025 - Current
Sr. Facility Manager Amgen Account
JLL
12.2016 - 07.2025
Facility Coordinator Amgen Account
JLL
07.2013 - 01.2017
Senior Associate Research Operations
AMGEN
11.2008 - 10.2012
Administrative Coordinator
AMGEN
11.2006 - 11.2008
Student Support Manager
KENNEDY-WESTERN UNIVERSITY
07.2004 - 11.2006
Lead Student Services Advisor
KENNEDY-WESTERN UNIVERSITY
04.2001 - 07.2004
Senior Account Manager
TECHNICOLOR
09.1998 - 04.2001
Customer Service Manager
DATRON/TRANSCO
08.1995 - 09.1998
Call Center Supervisor
The Right Start Catalog
08.1990 - 08.1995
Bachelor of Science - Business Management
California Lutheran University