Kelly Jorge
Indianapolis,IN
Summary
I am an experienced Front Desk Agent with background in hospitality and customer service roles. Strong focus on providing stellar service while maintaining efficiency in fast-paced environments. Known for exceptional organizational skills, ability to multitask, and adaptability to varying guest needs. Made significant impact in previous roles through implementation of innovative solutions for improved guest satisfaction.
Overview
1
1
year of professional experience
Work History
Front Desk Agent
Sheraton Keystone Crossing
Indianapolis, Indiana
01.2025 - Current
- Managed phone inquiries and provided accurate information about hotel services.
- Resolved guest complaints promptly to ensure satisfaction during their stay.
- Collaborated with team members to enhance overall guest experience at the hotel.
- Assisted with check-in and check-out procedures for guests.
Front Desk Agent
Aloft Miami Brickell
Miami, FL
08.2024 - 01.2025
- Managed phone inquiries and provided accurate information about hotel services.
- Assisted guests with reservations, special requests, and room assignments.
- Assisted with check-in and check-out procedures for guests.
- Provided excellent customer service while upholding company policies.
- Processed payments accurately and efficiently.
- Maintained cleanliness of lobby area at all times.
Education
High School Diploma -
12 De Septiembre
La Habana 06-2022
Skills
- Customer service
- Conflict resolution
- Team collaboration
- Communication skills
- Adaptability to change
- Stress management
- Problem solving
- Attention to detail
- Administrative skills
- Oral and written communications
- Front desk management
- Guest services
Languages
English
Professional
Spanish
Full Professional
References
References available upon request.
Timeline
Front Desk Agent
Sheraton Keystone Crossing
01.2025 - Current
Front Desk Agent
Aloft Miami Brickell
08.2024 - 01.2025
High School Diploma -
12 De Septiembre
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