Kelly Joustra
Mercer
Summary
Adept Senior Certified Pharmacy Technician with a proven track record at Marshfield Medical Center, showcasing exceptional problem-solving skills and a commitment to HIPAA compliance. Excelled in medication dispensing and patient confidentiality, significantly enhancing pharmacy efficiency and customer satisfaction. Renowned for meticulous attention to detail and collaborative teamwork.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Senior Certified Pharmacy Technician
Marshfield Medical Center
02.2002 - Current
- Maintained a clean, organized work environment to uphold quality standards and minimize risk of contamination or error during medication preparation.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Ensured compliance with federal and state regulations by maintaining meticulous documentation of controlled substances and adhering to strict safety protocols.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Answered patients' questions and troubleshot prescription issues.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Counted, measured, and compounded medications following standard procedures.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Managed opening and closing duties for pharmacy.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Education
Technical Diploma - Emergency Medical Technician
Nicolet Area Technical College
Rhinelander, WI07-2020
Associate of Applied Business - Business
Gogebic Community College
Ironwood, MI05-1999
Skills
- Problem-solving skills
- Insurance billing
- Insurance verification
- Pharmaceutical calculations
- Maintaining records
- Medication dispensing
- HIPAA compliance
- Dosage form preparation
- Patient confidentiality
- Team collaboration
- Drug inventory control
- Pharmacy equipment use
- Updating medication histories
- Manual and automated medication dispensing
- Drug storage procedures,
- Medication therapy management
- HIPAA
- Heartsaver first aid CPR AED
- Certified pharmacy technician
- Resolving complaints
- Payment processing
- Drug inventory management
- Attention to detail
Accomplishments
Helped pilot and work the very first Pharmacy Dispensing Center in the State of Wisconsin from September 2007 until its closure in 2024.
Certification
- Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB).
Timeline
Senior Certified Pharmacy Technician
Marshfield Medical Center
02.2002 - Current
Technical Diploma - Emergency Medical Technician
Nicolet Area Technical College
Associate of Applied Business - Business
Gogebic Community College
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