Kelly J. Smith

Dynamic leader with a proven track record at Stanley Healthcare, enhancing clinical solutions with strategic leadership and eLearning innovation. Spearheaded a 121% growth in project implementations and a significant revenue increase, while expanding teams and services. Expert in healthcare technology solutions and team development, consistently achieving industry-leading customer satisfaction and operational efficiency. Seasoned Director with background in strategic planning, team leadership, and performance optimization. Known for driving company growth by developing efficient operational strategies and fostering professional relationships. Demonstrated abilities in problem solving, decision making, and communication skills to influence key stakeholders. Proven record of delivering innovative solutions and achieving organizational goals.

• Multiple awards for exceptional customer service and clinical innovation.
• Consistently rated 5 stars for training solutions by healthcare clients.

• Spearheaded the creation of the Customer Experience Board, shaping strategies that elevated client satisfaction and retention.
• Introduced a clinical career ladder, fostering growth with roles such as Senior Clinical Consultant and Clinical eLearning Specialist.
• Recognized as the longest-tenured clinical expert in infant security, setting industry standards adopted by competitors.
• Championed the transition to the Hugs Wi-Fi platform, delivering scalable, high-quality education to healthcare professionals across shifts.