Kelly Jurczak
Wesley Chapel,Florida
Summary
Seasoned customer service professional with extensive experience in tire sales, repair order writing, warranty processing, and payment handling. Strong attention to detail, time management, and task prioritization support accurate work and smooth daily operations. Trusted to resolve customer concerns, maintain satisfaction, and keep service moving efficiently. I have used various computer programs. Learn very quickly
Overview
39
39
years of professional experience
Work History
Wholesale Customer Service-Tire Sales
Sullivan Tire and Auto Service
Woburn, Massachusetts
09.2017 - 07.2026
- Supported high customer satisfaction by resolving problems with knowledgeable, friendly service.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Received recognition from management for exceptional customer service.
- Delivered excellent service and strong attention to customers during face-to-face and phone interactions.
- Addressed customer requests and provided answers to questions, contributing to increased satisfaction.
- Assessed customer needs promptly through active listening and engagement.
- Collaborated with coworkers from diverse backgrounds to meet goals and resolve issues with products and services.
- Proposed practical ideas and solutions that enhanced team performance and achieved measurable results.
- Worked closely with team members to achieve project objectives and meet deadlines.
- Completed daily tasks accurately and efficiently.
- Managed inventory and supplies to ensure materials remained available.
- Oversaw delinquent accounts and coordinated with customers to establish payment arrangements.
- Resolved billing disputes by verifying balances and account details.
- Identified past-due accounts and contacted account holders to arrange payment.
Retail and Wholesale Customer Service
Tom Lyons Tire & Auto Ctr
Waltham, Massachusetts
04.2000 - 09.2017
- Ensured high customer satisfaction by resolving issues with knowledgeable, friendly service.
- Assessed customer needs promptly to provide tailored assistance.
- Assisted with customer requests and answered questions to improve satisfaction.
- Greeted customers warmly upon arrival at the automotive service department.
- Explained maintenance recommendations, repairs, and pricing clearly to customers.
- Discussed options with customers, helping each make optimal choices for individual needs.
- Resolved service questions and supported customer communication throughout visits.
- Updated customers on repair status, delays, and completed service.
- Monitored repair time to speed return of vehicle to customer.
- Inspected vehicles to identify needed maintenance or repairs.
- Handled cash transactions accurately at the point of sale.
- Greeted customers warmly upon arrival at the automotive service department. in the automotive service department and documented vehicle concerns.
- Processed invoices, warranty paperwork, and service history records accurately.
- Processed invoices for payment and checked warranties for coverage eligibility.
- Participated in training sessions related to automotive service writing techniques.
- Worked with diverse coworkers to meet goals and resolve issues with products and services.
- Contributed ideas and practical solutions to enhance team performance and achieve results.
- Prioritized tasks and organized workload to meet service goals efficiently.
- Supported colleagues with guidance and assistance to maintain a collaborative work environment.
- Applied advanced technical skills to troubleshoot complex problems and implement solutions.
- Used software and tools to streamline processes and improve performance.
- Completed research and data analysis to support strategic planning and informed decisions.
- Developed practical solutions that delivered cost savings.
- Handled cash transactions accurately at the point of sale. accurately and efficiently.
- Reviewed inspections and matched customer complaints with repair estimates.
- Managed incoming calls efficiently by providing timely responses or directing calls.
- Recorded service information in the system within client profiles and updated repair status.
- Explained repair procedures and pricing options to customers in a clear manner.
- Collected deposits or payments and arranged billing.
Tire and Automotive Retail Customer service
Hogan Tire and Automotive Service
Woburn, Massachusetts
06.1987 - 04.2002
- Welcomed customers at an automotive service desk, recorded vehicle concerns to facilitate efficient service.
- Explained maintenance recommendations, repairs, and pricing to ensure customer understanding and trust.
- Resolved service questions and supported customer communication throughout visits.
- Updated customers on repair status, delays, and completed service.
- Coordinated technician schedules with the parts department and service bay workflow to optimize service delivery.
- Reviewed inspections and matched customer concerns with repair estimates.
- Provided time and cost estimates for proposed service to obtain customer approval.
- Processed invoices, warranty paperwork, and service history records accurately.
- Prepared repair orders in the dealership service system and the advisor forms.
- Inspected vehicles to identify needed maintenance or repair work.
- Explained repair procedures and pricing options clearly to customers.
- Reviewed work orders with technicians to confirm accuracy of services provided.
- Scheduled repair work by assigning tasks to mechanics according to their skills and availability.
- Monitored repair time and managed the process to return vehicles faster.
- Entered service details in the system for client profiles and updated the repair status.
- Handled incoming calls efficiently by answering promptly or routing appropriately.
- Processed cash transactions accurately at the service desk. accurately and efficiently.
Education
High School Diploma -
Reading Memorial High
Reading, MA06-1986
Skills
- Tire product knowledge
- Repair order preparation
- Dealership management system
- Warranty administration
- Payment administration
- Inventory management
- Problem solving
- Task prioritization
- Time management
- Attention to detail
- Flexible and adaptable
- Customer relationship management
Timeline
Wholesale Customer Service-Tire Sales
Sullivan Tire and Auto Service
09.2017 - 07.2026
Retail and Wholesale Customer Service
Tom Lyons Tire & Auto Ctr
04.2000 - 09.2017
Tire and Automotive Retail Customer service
Hogan Tire and Automotive Service
06.1987 - 04.2002
High School Diploma -
Reading Memorial High