Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline

Kelly Kautsch

Melbourne,FL

Summary

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

sourcepoint mortgage
Melbourne , FL
11.2020 - 12.2021
  • Excelled in exceeding daily credit card application goals.
  • Provided top quality control and eliminated downtime to maximize revenue.
  • Set up and activated customer accounts.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Increased customer satisfaction ratings [Number]% by effectively answering questions, suggesting effective solutions and resolving issues quickly.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Education

High School Diploma -

RFM CHRISTIAN HOMESCHOOL ACDMEY, Melbourne, FL
05-2004

Skills

  • Inbound and Outbound Calling
  • Report Generation
  • Call Management
  • Paperwork Processing
  • Scheduling
  • Account Updating
  • Data Entry
  • Appointment Scheduling

Affiliations

  • I LOVE TO PLAY SOFTBALL AND WORK ON A COMPUTER WHEN IM NOT BUSY

References

References available upon request.

Timeline

Customer Service Representative - sourcepoint mortgage
11.2020 - 12.2021
RFM CHRISTIAN HOMESCHOOL ACDMEY - High School Diploma,

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Kelly Kautsch