Kelly King
Jamesburg,NJ
Summary
Dynamic individual with hands-on experience in Customer Service and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
16
16
years of professional experience
Work History
Veterinary Assistant
Monroe Animal Hospital
Monroe, NJ
08.2023 - Current
- Supported veterinarians during examinations and surgical procedures, prioritizing animal safety and comfort.
- Administered medications and vaccinations as directed, maintaining accurate records of treatments.
- Managed patient intake processes, gathering medical history and vital information for efficient care.
- Provided compassionate care to animals, fostering positive relationships with clients through effective communication.
- Supported inventory management by tracking supplies, placing orders, and organizing stock efficiently.
- Trained new staff on operational procedures and best practices for animal handling and care.
- Collaborated with team members to improve workflow efficiency and enhance overall patient care quality.
- Improved client relations through effective communication and education on pet health needs.
- Provided customer support to clients, answering questions and addressing concerns.
- Collaborated with veterinary staff to provide exceptional customer service while managing phone calls and front desk tasks.
Office Manager
Triple D Stables
Jamesburg, NJ
08.2010 - 09.2023
- Managed daily office operations, ensuring efficient workflow and support for staff and clients.
- Coordinated scheduling of appointments, optimizing time management for horse training sessions and client meetings.
- Oversaw inventory management, tracking supplies to maintain adequate stock levels for stable operations.
- Led initiatives to improve communication between departments, resulting in better collaboration among staff members.
- Evaluated operational processes regularly, identifying areas for improvement and implementing effective solutions.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
Education
Associate of Science - Medical Coding And Billing
Lincoln College of Technology
West Palm Beach, FL05.2008
Skills
Customer service and communication skills
Retail Sales
Reliability and punctuality
Patience and empathy
Timeline
Veterinary Assistant
Monroe Animal Hospital
08.2023 - Current
Office Manager
Triple D Stables
08.2010 - 09.2023
Associate of Science - Medical Coding And Billing
Lincoln College of Technology