Dynamic professional with strong customer relationship management skills. Experienced in enhancing brand identity and ensuring service quality in small business operations.
Overview
17
17
years of professional experience
Work History
Owner
Prairie Preservation Company LLC
Casper, WY
09.2021 - Current
Managed daily operations of prairie preservation company LLC, upholding service quality standards.
Built strong client relationships through dedicated customer service.
Enhanced brand identity and revenue through social media promotion.
Developed operational procedures and workflow plans to enhance startup efficiency.
Receptionist
Wyoming Surgical Center
Casper, WY
04.2009 - 03.2010
Greeted patients and visitors warmly upon arrival at the surgical center.
Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
Operated multi-line phone system, efficiently directing calls to appropriate staff.
Collected and verified patient information, ensuring accuracy for medical records.
Assisted visitors during check-in, enhancing their experience and providing necessary information.