Kelly Klarr
North Salt Lake,UT
Summary
With a proven track record at Advanced Foot & Ankle Care Centers, I excel in customer service and HIPAA compliance, enhancing patient trust and satisfaction. My expertise spans insurance verification to fostering positive environments, evidenced by streamlined operations and improved patient communication. I bring both critical hard skills and empathetic customer interactions to the table.
Overview
8
8
years of professional experience
Work History
Patient Service Representative
Advanced Foot & Ankle Care Centers
04.2022 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Assisted patients in filling out check-in and payment paperwork.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
Call Center Representative
Foot And Ankle Specialists Of Utah
04.2020 - 05.2021
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
Procedure Scheduler
Utah Gastroenterology
04.2018 - 04.2020
- Improved office workflow by collaborating with colleagues on best practices for scheduling processes.
- Facilitated a positive work environment by addressing concerns promptly and fostering open communication among team members about scheduling issues or challenges.
- Assisted in reducing patient anxiety by providing clear communication about upcoming procedures, including necessary preparations and post-procedure care instructions.
Classroom Teacher
Davis County School District
08.2016 - 08.2018
- Implemented differentiated instruction strategies, ensuring all students were able to access the curriculum and make progress in their learning.
- Participated in ongoing professional development opportunities, staying current on best practices in education and refining instructional techniques accordingly.
- Established clear expectations for behavior and classroom management, creating a respectful and productive learning atmosphere.
- Boosted student confidence through consistent encouragement and positive reinforcement, fostering a supportive learning environment.
- Conducted small group interventions for struggling learners, providing targeted support that led to increased academic achievement.
- Assessed student progress using various assessment tools, adjusting instruction as needed to address identified areas of need.
- Planned lessons, activities and trips to cover all required course material.
- Enhanced student comprehension by utilizing diverse teaching methods and adapting to individual learning styles.
- Provided timely feedback on assignments, allowing students to learn from mistakes and improve their performance.
- Administered quizzes and tests to assess student understanding of material.
- Collaborated with parents, administrators and counselors to develop improvement plans for struggling students.
- Participated in professional development workshops to stay current with educational best practices.
- Met with students, parents and administrators to address and resolve students' behavioral and academic issues.
Education
Bachelor of Arts - Elementary Education
Eastern Washington University
Cheney, WA05-2005
Skills
- Customer service
- HIPAA compliance
- Insurance verification
- Insurance verifying
- Appointment scheduling
- Eligibility determination
Timeline
Patient Service Representative
Advanced Foot & Ankle Care Centers
04.2022 - Current
Call Center Representative
Foot And Ankle Specialists Of Utah
04.2020 - 05.2021
Procedure Scheduler
Utah Gastroenterology
04.2018 - 04.2020
Classroom Teacher
Davis County School District
08.2016 - 08.2018
Bachelor of Arts - Elementary Education
Eastern Washington University
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