Kelly Klarr
North Salt Lake,UT
Summary
With a proven track record at Advanced Foot & Ankle Care Centers, I excel in customer service and HIPAA compliance, enhancing patient trust and satisfaction. My expertise spans insurance verification to fostering positive environments, evidenced by streamlined operations and improved patient communication. I bring both critical hard skills and empathetic customer interactions to the table.
Overview
8
8
years of professional experience
Work History
Patient Service Representative
Advanced Foot & Ankle Care Centers
Bountiful, UT
04.2022 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Assisted patients in filling out check-in and payment paperwork.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
Call Center Representative
Foot And Ankle Specialists Of Utah
Bountiful, UT
04.2020 - 05.2021
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
Procedure Scheduler
Utah Gastroenterology
Cottonwood Heights, UT
04.2018 - 04.2020
- Improved office workflow by collaborating with colleagues on best practices for scheduling processes.
- Facilitated a positive work environment by addressing concerns promptly and fostering open communication among team members about scheduling issues or challenges.
- Assisted in reducing patient anxiety by providing clear communication about upcoming procedures, including necessary preparations and post-procedure care instructions.
Classroom Teacher
Davis County School District
North Salt Lake, UT
08.2016 - 08.2018
- Implemented differentiated instruction strategies, ensuring all students were able to access the curriculum and make progress in their learning.
- Participated in ongoing professional development opportunities, staying current on best practices in education and refining instructional techniques accordingly.
- Established clear expectations for behavior and classroom management, creating a respectful and productive learning atmosphere.
- Boosted student confidence through consistent encouragement and positive reinforcement, fostering a supportive learning environment.
- Conducted small group interventions for struggling learners, providing targeted support that led to increased academic achievement.
- Assessed student progress using various assessment tools, adjusting instruction as needed to address identified areas of need.
- Planned lessons, activities and trips to cover all required course material.
- Enhanced student comprehension by utilizing diverse teaching methods and adapting to individual learning styles.
- Provided timely feedback on assignments, allowing students to learn from mistakes and improve their performance.
- Administered quizzes and tests to assess student understanding of material.
- Collaborated with parents, administrators and counselors to develop improvement plans for struggling students.
- Participated in professional development workshops to stay current with educational best practices.
- Met with students, parents and administrators to address and resolve students' behavioral and academic issues.
Education
Bachelor of Arts - Elementary Education
Eastern Washington University
Cheney, WA05-2005
Skills
- Customer service
- HIPAA compliance
- Insurance verification
- Insurance verifying
- Appointment scheduling
- Eligibility determination
Timeline
Patient Service Representative
Advanced Foot & Ankle Care Centers
04.2022 - Current
Call Center Representative
Foot And Ankle Specialists Of Utah
04.2020 - 05.2021
Procedure Scheduler
Utah Gastroenterology
04.2018 - 04.2020
Classroom Teacher
Davis County School District
08.2016 - 08.2018
Bachelor of Arts - Elementary Education
Eastern Washington University
Similar Profiles
CIARA WHITTEMORECIARA WHITTEMORE
Billing Specialist at Advanced Foot and Ankle Care CentersBilling Specialist at Advanced Foot and Ankle Care Centers
Jade ZuchowskiJade Zuchowski
Administrative Professional at Advanced Foot & Ankle CentersAdministrative Professional at Advanced Foot & Ankle Centers
Tina TheimTina Theim
Front Desk/Medical Assistant at Advanced Foot and Ankle of WisconsinFront Desk/Medical Assistant at Advanced Foot and Ankle of Wisconsin