SHONTELL REED
Cortland,United States
Summary
Healthcare Administration professional with 14+ years of robust experience in the healthcare sector. Demonstrates a strong blend of leadership, teamwork, and communication skills, honed through roles as a Medical Screener/Phlebotomist and Caregiver. Known for effective time management and problem-solving abilities, coupled with a knack for data analysis and project management. Adept at driving collaborative efforts in diverse teams to ensure efficient healthcare delivery.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
Advanced Foot and Ankle Specialists
04.2024 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Collaborated with healthcare providers to clarify ambiguous or incomplete documentation, resulting in more precise medical codes.
- Increased staff proficiency with ICD-10-CM and CPT code sets through ongoing training sessions and individual coaching.
Caregiver
The Key
10.2023 - Current
- Assist with medication management
- Implement personalized care plans for each patient, taking into consideration their specific needs and medical conditions
- Monitor and assess patient's health status on an ongoing basis, and make necessary adjustments to the care plan as needed
- Provide emotional support and companionship to patients, promoting a positive and nurturing environment for their well-being
- Provide compassionate and attentive care to residents, ensuring their physical and emotional well-being
- Assist with light housekeeping tasks, such as tidying up living areas, doing laundry, and washing dishes
- Maintain a safe and clean environment for residents, following all health and safety regulations and protocols
- Develop and implement engaging activities for residents to promote social interaction and mental stimulation
- Assist residents with activities of daily living, such as bathing, dressing, and grooming, to promote their independence and well-being
Medical Screener/Phlebotomist
Biolife
10.2023 - 09.2024
- Conduct thorough screenings of potential donors to ensure eligibility for blood donation, including assessing medical history, conducting physical exams, and analyzing blood samples
- Ensure proper disposal of biohazardous waste materials in accordance with safety guidelines and regulations
- Implement and maintain strict quality control procedures to ensure accurate and safe blood donations
- Maintain accurate and detailed records of all donor screenings, medical histories, and blood samples collected
- Educate potential donors and the general public about the importance of blood donation and the impact it has on saving lives
- Identify and report any abnormalities or concerns in potential donors' medical histories or blood samples, ensuring that only eligible and healthy individuals are allowed to donate blood
- This will help maintain the quality and safety of the donated blood
- Assist in training new medical screeners and phlebotomists to ensure they have the necessary skills and knowledge to perform their duties effectively and safely
- Registered new and current donors and conducted series of screening procedures to determine suitability for [Type] donations.
Airport Bus Driver
Aries Shuttle
04.2021 - 02.2023
- Ensure the cleanliness and maintenance of the bus, including regular cleaning and reporting any maintenance issues to the appropriate department
- Ensure that all passengers are safely seated before driving the bus
- Ensure the safety and comfort of passengers during transportation by providing excellent customer service and assistance with luggage
- Provide excellent customer service to passengers, including assisting with luggage and answering any questions or concerns they may have
- Maintain a professional appearance and demeanor at all times while representing the company
- Conduct routine safety inspections of the shuttle bus to ensure all safety features, such as seat belts and emergency exits, are in good working condition
- Maintain accurate records of passenger counts and ticket sales for each trip
Quality Assurance
Koch Foods
02.2018 - 03.2020
- Conduct regular audits and inspections to ensure compliance with industry quality standards and regulations
- Develop and implement quality control procedures and processes to ensure compliance with FDA regulations and industry standards
- Develop and implement quality assurance procedures
- Assist in the development and implementation of training programs to ensure employees are knowledgeable about industry quality standards and regulations
- Identify opportunities for process improvement and develop strategies to enhance quality and efficiency
- Identify and analyze quality metrics and key performance indicators to drive continuous improvement initiatives
- Collaborate with cross-functional teams to develop and implement corrective actions for non-conformance issues
Medical Coding and Billing Specialist
Brown & Joseph
04.2010 - 01.2014
- Develop and implement policies and procedures to ensure efficient and effective administrative operations
- Implement and maintain efficient administrative processes and systems to ensure smooth operations and maximize productivity
- Identify areas for process improvement and implement changes to enhance productivity and reduce costs
- Analyze administrative processes and identify areas for improvement
- Implement technology solutions to automate administrative tasks and improve efficiency
- Collaborate with cross-functional teams to identify and implement innovative solutions to increase efficiency and streamline administrative processes
- Lead efforts to improve communication and collaboration between departments, promoting a cross-functional working environment
- Streamlined lease administration processes by implementing efficient tracking systems and organizational methods.
- Maintained up-to-date knowledge of industry regulations, ensuring compliance with all coding guidelines.
- Streamlined the coding process for increased efficiency, resulting in faster claim submissions.
- Provided support to billing team members, helping resolve complex issues and improve overall performance.
- Developed a comprehensive understanding of ICD-10-CM, CPT, and HCPCS codes to ensure proper use in medical coding assignments.
- Processed insurance company denials by auditing patient files, researching procedures, and diagnostic codes to determine proper reimbursement.
Medical Assistant
St. Elizabeths
06.2011 - 06.2012
- Assist medical professionals in collecting and processing patient samples for laboratory testing
- Assist in the implementation of new medical procedures and protocols to improve patient care and efficiency
- Maintain cleanliness and organization of medical examination rooms and equipment
- Maintain inventory of medical supplies and equipment, ensuring that necessary supplies are readily available for medical professionals
- Provide administrative support to medical professionals, including scheduling appointments, managing medical records, and coordinating referrals
- Assist in scheduling and coordinating patient appointments and follow-ups
- Assist in training new medical assistants on protocols and procedures
- Collaborated with healthcare providers to clarify ambiguous or incomplete documentation, resulting in more precise medical codes.
- Ensured timely submission of claims by diligently meeting deadlines for coding assignments, reducing the risk of delayed payments from insurers.
- Increased staff proficiency with ICD-10-CM and CPT code sets through ongoing training sessions and individual coaching.
Education
Bachelor of Science - Healthcare Administration
Southern New Hampshire University
Manchester, NH05.2024
Associate of Applied Science - Medical Assisting
Northwestern University
Chicago, Illinois01.2013
Skills
- Project Management
- Problem Solving
- Teamwork
- Time Management
- Leadership
- Communication
- Data Analysis
HIPAA Compliance
Medical Terminology
Specimens collection and processing
Patient Scheduling
Electronic Health Records
Vital Sign Monitoring
CPR
Medical office administration
ICD-10 and CPT Coding Skills
References
- Phantasha Brown, WHIRLPOOL, phantashabrown@yahoo.com, 3129376953
- Susan, HANDS & HEARTS, info@hhhomecareinc.com, 7735447170
- George, ARIES SHUTTLE O'HARE AIRPORT, 7734403295
Certification
- CCMA - Certified Clinical Medical Assistant
- CBCS - Certified Billing and Coding Specialist
- CPCT/A - Patient Care Technician/Assistant
Timeline
Certified Medical Assistant
Advanced Foot and Ankle Specialists
04.2024 - Current
Caregiver
The Key
10.2023 - Current
Medical Screener/Phlebotomist
Biolife
10.2023 - 09.2024
Airport Bus Driver
Aries Shuttle
04.2021 - 02.2023
Quality Assurance
Koch Foods
02.2018 - 03.2020
Medical Assistant
St. Elizabeths
06.2011 - 06.2012
Medical Coding and Billing Specialist
Brown & Joseph
04.2010 - 01.2014
Bachelor of Science - Healthcare Administration
Southern New Hampshire University
Associate of Applied Science - Medical Assisting
Northwestern University
- CCMA - Certified Clinical Medical Assistant
- CBCS - Certified Billing and Coding Specialist
- CPCT/A - Patient Care Technician/Assistant
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