Kelly Ko
Puyallup,WA
Summary
Dedicated receptionist skilled in appointment scheduling, electronic record management, and insurance claims processing. Committed to enhancing patient experiences through effective communication and conflict resolution.
Overview
2
2
Languages
4
4
years of professional experience
Work History
Receptionist
Lakewood Smile Dental
Lakewood, WA
01.2023 - Current
- Managed appointment scheduling and ensured efficient patient flow throughout the day.
- Handled incoming calls and addressed patient inquiries with professionalism and care.
- Maintained accurate patient records and updated information in the electronic system.
- Assisted in processing insurance claims and verifying patient coverage details.
- Provided support in billing tasks and collected payments from patients effectively.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Processed payments and updated accounts to reflect balance changes.
Education
Associates Degree in Accounting - Accounting
Pierce Community Collge
Steilacoom, WA03-1995
Skills
- Electronic record management
- Appointment scheduling
- Insurance claims processing
- Patient billing support
- Customer relationship management
- Conflict resolution
Languages
English
Full Professional
Korean
Full Professional
Timeline
Receptionist
Lakewood Smile Dental
01.2023 - Current
Associates Degree in Accounting - Accounting
Pierce Community Collge