Shania McAdams
Sapello
Summary
Dynamic and detail-oriented professional with a proven track record at Your Health First Medical Clinic, excelling in appointment scheduling and patient confidentiality. Known for delivering exceptional customer service and efficiently managing electronic records, I thrive in fast-paced environments while maintaining a professional demeanor and prioritizing tasks effectively.
Overview
15
15
years of professional experience
Work History
Receptionist
Your Health First Medical Clinic
Las Vegas
05.2022 - Current
- Greeted patients and visitors warmly to create a welcoming environment.
- Managed patient check-in and check-out processes efficiently.
- Scheduled appointments using electronic health record system effectively.
- Answered phone calls, directing inquiries to appropriate staff members promptly.
- Maintained patient confidentiality in accordance with HIPAA regulations consistently.
- Processed insurance information and verification for patient services accurately.
- Organized and maintained front desk area for optimal functionality and cleanliness.
- Updated and recorded customer or client information to maintain accounts.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Processed payments and updated accounts to reflect balance changes.
Prep Cook
Charlie's Bakery and Cafe
Las Vegas
07.2021 - 12.2024
- Maintained cleanliness and organization of kitchen tools and workstations.
- Ensured compliance with health and safety regulations in food handling practices.
- Cleaned and sanitized work areas and equipment to ensure food safety standards.
- Prepped vegetables and ingredients by washing, chopping and dicing.
- Checked freshness of food and ingredients prior to use.
- Organized walk-in coolers and freezers according to established guidelines.
- Measured ingredients accurately using measuring cups and spoons.
- Adhered strictly to safety regulations while handling sharp knives or operating machinery.
WIC Clerk
ADP
Las Vegas
10.2020 - 06.2021
- Processed WIC applications efficiently using state-specific software systems.
- Provided exceptional customer service to clients seeking nutrition assistance.
- Maintained accurate records of client interactions and services provided.
- Assisted clients in understanding program benefits and eligibility requirements.
- Coordinated appointments and managed scheduling for client consultations.
- Resolved customer complaints in a timely manner while maintaining professional demeanor.
Cashier
Murphy USA
Las Vegas
01.2020 - 03.2020
- Processed customer transactions efficiently at busy retail locations.
- Maintained accurate cash drawer and balanced registers daily.
- Assisted customers with product inquiries and provided recommendations.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
Teller/New Accounts Representative
Community 1st Bank
Las Vegas
10.2016 - 05.2017
- Handled cash management tasks, ensuring accuracy and security in daily operations.
- Assisted customers with account inquiries and banking product information.
- Collaborated with team members to maintain a positive work environment.
- Conducted daily audits of cash drawers to verify balances and prevent discrepancies.
- Resolved customer issues promptly to ensure a smooth banking experience.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Balanced cash drawers on a daily basis.
Psychiatric Technician
New Mexico Behavioral Health Institute
Las Vegas
03.2016 - 09.2016
- Monitored patient behavior and reported changes to healthcare professionals.
- Assisted patients with daily living activities and personal hygiene tasks.
- Provided direct patient care and monitored patients' physical, mental, and emotional status.
- Maintained accurate records of patient progress including daily notes on individuals' moods, activities, interactions with others.
- Assisted patients with daily living activities, such as bathing, dressing, and grooming.
- Ensured compliance with health, safety, and privacy regulations.
Cook
New Mexico Behavioral Health Institute
Las Vegas
09.2015 - 03.2016
- Prepared diverse menu items following established recipes and culinary standards.
- Maintained kitchen cleanliness and organized workstations for efficient food preparation.
- Implemented food storage procedures to minimize waste and ensure freshness daily.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Enforced proper sanitation practices to prevent spoiling or contamination of foods.
Cook Supervisor
GEO Correctional Facility
Santa Rosa
11.2013 - 09.2015
- Supervised kitchen staff to ensure efficient meal preparation and service.
- Managed inventory levels for ingredients and supplies to maintain kitchen operations.
- Monitored food quality control and safety standards to ensure compliance with health regulations.
- Maintained accurate inventory records of all food items received and used in the kitchen.
- Supervised and managed the kitchen staff in preparing, cooking, and presenting food.
- Performed regular inspections of kitchen equipment to ensure it is properly maintained.
Cashier
Loves Travel Stop
Santa Rosa
11.2012 - 10.2013
- Processed customer transactions efficiently at busy retail locations.
- Maintained accurate cash drawer and balanced registers daily.
- Assisted customers with product inquiries and provided recommendations.
- Managed inventory restocking and organized merchandise displays.
- Provided exceptional customer service to enhance shopping experience.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
Cashier
Hacienda Home Centers
Las Vegas
06.2012 - 11.2012
- Maintained accurate cash drawer and balanced registers daily.
- Assisted customers with product inquiries and provided recommendations.
- Provided exceptional customer service to enhance shopping experience.
- Managed inventory restocking and organized merchandise displays.
- Trained new cashiers on register operations and customer interaction techniques.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
Cashier/Deli Personnel
Franken Oil and Distributing
Las Ve
05.2010 - 05.2012
- Processed customer transactions efficiently at a busy fuel and convenience store.
- Maintained cleanliness and organization of the checkout area and surrounding spaces.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Stocked shelves with merchandise when needed.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
Education
High School Diploma -
Robertson High School
Las Vegas, NM05-2012
Skills
- Appointment scheduling
- Patient confidentiality
- Electronic record management
- Insurance verification
- Customer service and support
- Administrative assistance
- Time management
- Problem solving
- Attention to detail
- Professional demeanor
- Multitasking and prioritization
- Telephone communication
Timeline
Receptionist
Your Health First Medical Clinic
05.2022 - Current
Prep Cook
Charlie's Bakery and Cafe
07.2021 - 12.2024
WIC Clerk
ADP
10.2020 - 06.2021
Cashier
Murphy USA
01.2020 - 03.2020
Teller/New Accounts Representative
Community 1st Bank
10.2016 - 05.2017
Psychiatric Technician
New Mexico Behavioral Health Institute
03.2016 - 09.2016
Cook
New Mexico Behavioral Health Institute
09.2015 - 03.2016
Cook Supervisor
GEO Correctional Facility
11.2013 - 09.2015
Cashier
Loves Travel Stop
11.2012 - 10.2013
Cashier
Hacienda Home Centers
06.2012 - 11.2012
Cashier/Deli Personnel
Franken Oil and Distributing
05.2010 - 05.2012
High School Diploma -
Robertson High School