Mariana Latorre
Miami,FL
Summary
Detail‑oriented Administrative Support Professional with over two years of experience in high‑volume customer service, scheduling, data entry, and front‑desk operations. Skilled in managing confidential information, coordinating appointments, and supporting fast‑paced environments. Demonstrates strong communication abilities, rapid system learning, and a commitment to providing patient‑centered service. Bilingual in English and Spanish.
Overview
4
4
years of professional experience
Work History
Receptionist
Choice Farms
Doral, USA
11.2023 - Current
- Acted as the primary contact for clients and visitors, maintaining organized front-desk operations.
- Managed high volume of incoming calls, efficiently routing inquiries and scheduling appointments to enhance client experience.
- Resolved inquiries and provided accurate information promptly in fast-paced setting.
- Maintained organized reception area to create a welcoming environment for staff and visitors.
- Executed administrative tasks, including data entry and document preparation, ensuring seamless office operations.
- Coordinated document organization and correspondence preparation, supporting departmental workflow and communication.
- Opened, sorted, and organized mail, ensuring timely information delivery to appropriate personnel.
Overnight Shift Leader
Walgreens
Doral, USA
01.2023 - 11.2023
- Supervised 5-8 staff during overnight operations, improving store functionality and ensuring effective staff coordination.
- Trained 10+ employees on streamlined processes, increasing team efficiency and operational effectiveness.
- Resolved customer complaints and managed escalated issues, ensuring customer satisfaction and retention.
- Oversaw inventory, deliveries, returns, and exchanges, reducing waste and errors in stock management.
- Conducted performance reviews and enforced safety protocols while managing shift-end financials, including cash counts and deposits to maintain operational integrity.
Customer Service Associate (Seasonal)
DD's Discounts
Miami, USA
12.2022 - 01.2023
- Supported high-volume customer flow during holiday season, ensuring accurate transaction processing and customer satisfaction.
- Processed returns, exchanges, and refunds courteously in fast-paced environment, ensuring positive customer interactions.
- Organized and stocked work areas to streamline operations and support efficient service delivery.
Assistant Manager
Hot Topic
Miami, USA
07.2022 - 11.2022
- Trained 5+ new hires, fostering operational efficiency and strengthening team cohesion.
- Delegated tasks and mentored junior staff, enhancing store performance and boosting team morale.
- Handled escalated customer inquiries, ensuring compliance with company policies while effectively resolving issues.
- Managed employee records for attendance and payroll, ensuring accuracy and supporting operational efficiency.
- Monitored inventory and collaborated on strategic goals to drive sales.
Customer Service Associate
Hot Topic
Miami, USA
04.2022 - 07.2022
- Facilitated returns, exchanges, and product inquiries, enhancing customer satisfaction through personalized service.
- Operated POS systems during high-volume periods, ensuring accurate transactions and minimizing wait times.
- Organized and stocked workstations, contributing to a streamlined shopping experience for customers.
Education
High school diploma or equivalent -
G Holmes Braddock Senior High
Miami, FL07.2021
Some college (no degree) - Anthropology
Miami Dade College
Doral, FLSkills
- Front desk management
- Calendar coordination
- Appointment coordination
- Multi-line call routing
- Electronic record management
- Data entry accuracy
- Document organization
- Customer service support
- Effective communication
- Attention to detail
- Team collaboration
Languages
- Spanish — Advanced (Speaking, Reading, Writing)
- English — Advanced (Speaking, Reading, Writing)
Timeline
Receptionist
Choice Farms
11.2023 - Current
Overnight Shift Leader
Walgreens
01.2023 - 11.2023
Customer Service Associate (Seasonal)
DD's Discounts
12.2022 - 01.2023
Assistant Manager
Hot Topic
07.2022 - 11.2022
Customer Service Associate
Hot Topic
04.2022 - 07.2022
High school diploma or equivalent -
G Holmes Braddock Senior High
Some college (no degree) - Anthropology
Miami Dade College