Suzette Smith
Summary
Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence, and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth.
Overview
10
10
years of professional experience
Work History
Receptionist
Hunt Regional Medical Center
Greenville
03.2026 - Current
- Greeted patients and visitors with a warm and friendly demeanor.
- Assisted patients with check-in procedures and verified insurance information to streamline patient intake.
- Scheduled appointments and maintained the front desk calendar efficiently.
- Managed incoming calls, directing them efficiently to enhance departmental workflow.
- Maintained a clean and organized reception area for optimal patient experience.
- Supported medical staff with administrative tasks, ensuring smooth daily operations.
Receptionist
Dr Mohan Philip
Greenville
08.2024 - 03.2026
- Greeted patients and visitors with a warm and friendly demeanor.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Managed incoming calls, ensuring timely connection to appropriate departments for efficient communication.
- Scheduled and coordinated appointments, optimizing front desk calendar for seamless operations.
- Scheduled appointments for clients, customers, and other visitors.
- Executed data entry tasks with precision, ensuring accuracy and prompt updates in various computer systems.
Fraud Prevention Specialist
TTEC
03.2023 - 08.2024
- Monitored transactions to identify suspicious activity and potential fraud indicators, contributing to overall fraud prevention efforts.
- Investigated suspicious transactions, identified potential fraud patterns, and reported findings to the management team.
- Analyzed customer accounts to identify patterns of fraudulent behavior.
- Collaborated with team members to enhance fraud detection strategies.
- Conducted audits of fraud prevention processes and protocols, ensuring compliance and effectiveness in fraud detection.
- Engaged with customers to resolve concerns about potential fraud incidents, enhancing customer trust and satisfaction.
Customer Resolution Specialist
Brinks Home Security
Dallas
09.2022 - 12.2022
- Handled customer inquiries through phone, email, and chat, ensuring timely and accurate responses.
- Resolved customer issues through effective communication and problem-solving techniques.
- Responded to customer complaints in a timely manner.
- Provided product information and assisted customers with account management tasks.
- Improved customer satisfaction by listening to feedback and implementing actionable suggestions.
- Utilized CRM software to track and document customer interactions.
- Analyzed trends in customer inquiries to pinpoint areas for process improvement.
- Performed data entry tasks related to customer accounts and transactions.
Data Entry Representative
Change Healthcare
Dallas
09.2016 - 09.2022
- Processed high volumes of data entries accurately and efficiently.
- Managed electronic health records using Change Healthcare's proprietary systems.
- Maintained data entry requirements by following data program techniques and procedures.
- Collaborated with team members to resolve data discrepancies promptly.
- Resolved discrepancies in information and obtained further information for incomplete documents.
- Maintained confidentiality of sensitive patient information consistently.
- Assisted in training new staff on data entry procedures and tools.
- Identified process improvement opportunities in order to increase efficiency.
- Established effective working relationships with colleagues and customers.
Education
Ford High School
Quinlan, TXSkills
- Appointment scheduling
- Front desk management
- Call handling
- Data entry accuracy
- Patient interaction
- Team collaboration
- Problem solving
- Attention to detail
- Effective communication
- Multitasking and prioritization
- Organization skills
- Front desk operations
- Scheduling
- Information protection
- Verbal and written communication
- Professional demeanor
- Reception desk management
- Customer/Client relations
References
References available upon request.
Timeline
Receptionist
Hunt Regional Medical Center
03.2026 - Current
Receptionist
Dr Mohan Philip
08.2024 - 03.2026
Fraud Prevention Specialist
TTEC
03.2023 - 08.2024
Customer Resolution Specialist
Brinks Home Security
09.2022 - 12.2022
Data Entry Representative
Change Healthcare
09.2016 - 09.2022
Ford High School