Kelly Koenig
Lima,OH
Summary
Proven to excel in high-pressure environments, I enhanced customer satisfaction and team efficiency at Beer Barrel Pizza and Grill through expert multitasking and strong relationship management. My ability to maintain composure and prioritize service led to significant improvements in guest experience and operational flow, showcasing my adeptness in both customer service and complex problem-solving.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work History
Waitress
Beer Barrel Pizza and Grill
11.2021 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Supported needs of a 12-person wait staff who attended to specific needs of countless customers daily for family restaurant atmosphere with social relevancy and intentionality.
Sales Associate
American Eagle
07.2020 - 03.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Caterer
Lock 16
01.2018 - 07.2020
- Provided friendly, courteous service to create memorable moments for guests.
- Enhanced client satisfaction by providing personalized catering services tailored to individual preferences and dietary requirements.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Communicated with event coordinators and facility management to obtain appropriate catering accommodations.
Education
Some College (No Degree) -
Ohio University
Athens, OH 08.2022 - 05.2025
Skills
- Team Collaboration
- Strong multitasking
- Greeting guests
- Customer Service
- Service prioritization
- Complex Problem-Solving
- Memory retention
- Relationship Management
Timeline
Some College (No Degree) -
Ohio University
08.2022 - 05.2025
Waitress
Beer Barrel Pizza and Grill
11.2021 - Current
Sales Associate
American Eagle
07.2020 - 03.2021
Caterer
Lock 16
01.2018 - 07.2020
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