Kelly Kreiner
Macomb,MI
Summary
Accomplished Clinical Liaison with a proven track record at Select Specialty Hospital, enhancing patient care through effective coordination and advocacy. Skilled in healthcare industry knowledge and excellent communication, Increased patient satisfaction and streamlined care transitions. Demonstrates adaptability and a results-driven approach, with a focus on achieving positive patient outcomes.
Overview
12
12
years of professional experience
Work History
Clinical Liaison
Select Specialty Hospital
05.2023 - Current
- Enhanced care coordination by collaborating with healthcare providers, patients, and families to develop comprehensive care plans.
- Increased patient satisfaction by effectively communicating with interdisciplinary teams and providing appropriate clinical recommendations.
- Streamlined the referral process for smoother patient transitions into post-acute care settings through meticulous documentation and timely communication.
- Collaborated with marketing efforts to showcase facility strengths and attract new referral sources from local hospitals or community-based organizations.
Clinical Liaison
Vibra Hospital of Southeastern Michigan
03.2021 - 05.2023
- Served as a liaison between patients and their insurance providers, advocating for coverage of necessary treatments and services.
- Promoted positive patient outcomes by identifying potential barriers to recovery and addressing them proactively with the treatment team.
- Facilitated seamless transitions of care for patients entering rehabilitation services, resulting in reduced anxiety and improved healing environment.
- Increased patient satisfaction by effectively communicating with interdisciplinary teams and providing appropriate clinical recommendations.
Pulmonary Function Technologist
Harper Hospital
02.2019 - 03.2021
- Supported the development of new pulmonary function testing protocols, contributing to advancements in respiratory care practices.
- Increased efficiency in the pulmonary function lab by streamlining workflow processes and minimizing turnaround time for test results.
- Enhanced patient care by performing accurate pulmonary function tests and providing reliable results for diagnosis.
- Enhanced patient satisfaction scores through effective communication skills and compassionate delivery of essential information about their condition.
Registered Respiratory Therapist Team Lead
Detroit Receiving Hospital
05.2012 - 02.2019
- Provided emergency response support during critical situations, such as code blue events or rapid response activations.
- Reduced readmission rates for patients with chronic lung diseases through targeted education programs and follow-up care coordination.
- Optimized team performance by providing training, mentoring, and feedback to fellow therapists.
- Promoted a positive work environment by fostering open communication among team members and encouraging professional growth opportunities.
Education
Associate of Applied Science - Respiratory Therapy
Baker College
Auburn Hills, United States05.2024
Bachelor of Science - Healthcare Management
Siena Heights University
Adrian, MI05.2022
Skills
- Healthcare Industry Knowledge
- Patient and family advocacy
- Patient account management
- Patient Eligibility Requirements
- Caring and Empathetic
- Problem-Solving
- Time Management
- Excellent Communication
- Adaptability and Flexibility
- Organizational Skills
- Reliability and Dedication
- Attention to Detail
- Clinical assessment
- Professional Networking
Accomplishments
Phil Award 2017
Timeline
Clinical Liaison
Select Specialty Hospital
05.2023 - Current
Clinical Liaison
Vibra Hospital of Southeastern Michigan
03.2021 - 05.2023
Pulmonary Function Technologist
Harper Hospital
02.2019 - 03.2021
Registered Respiratory Therapist Team Lead
Detroit Receiving Hospital
05.2012 - 02.2019
Associate of Applied Science - Respiratory Therapy
Baker College
Bachelor of Science - Healthcare Management
Siena Heights University