Kelly Kukral
Mount Laurel,NJ
Summary
Detail-oriented professional with expertise in dining room operations and exceptional conflict resolution abilities. Known for developing strong customer relationships and maintaining an organized, clean environment to enhance overall guest satisfaction. Proven ability to communicate effectively with both guests and colleagues, adapt quickly to changing demands, and uphold high standards of professionalism. Committed to delivering positive experiences while contributing to team success and operational excellence.
Overview
3
3
years of professional experience
Work History
Restaurant Hostess
Anthony's Coal Fire Pizza
Mount Laurel, New Jersey
06.2022 - 08.2025
- Managed dining room operations focused on optimizing guest satisfaction and comfort levels.
- Maintained cleanliness and organization of front area to create welcoming atmosphere.
- Assisted serving staff, food runners, and bussers to maintain dining room cleanliness and readiness for guests - providing assistance to other employees when needed during peak business hours.
- Managed multiple tasks simultaneously while providing excellent customer service.
- Addressed customer inquiries and resolved concerns with efficiency.
- Educated new hosts regarding procedural guidelines and customer service expectations.
- Maintained cleanliness of restaurant area, including tables, chairs, floors, counters, windowsills.
Education
High School Diploma -
Lenape Regional High School
Medford, NJ06-2024
Some College (No Degree) -
Rutgers University
New Brunswick, NJ04-2026
Skills
- Hospitality and accommodation
- Customer service
- Service prioritization
- Effective communication
- Conflict resolution
- Team collaboration
- Time management
- Critical thinking
Skills
- Hospitality and accommodation
- Customer service
- Service prioritization
- Effective communication
- Conflict resolution
- Team collaboration
- Time management
- Critical thinking
Relevant Coursework
- Completed Anatomy and Physiology 1 and 2 Course(s)
- Completed Chemistry of Life, includes: Bio Chem, Organic Chemistry, and General Chemistry Course(s)
- Completed General Psychology Course
- Additional Coursework in Microbiology lecture and laboratory, currently enrolled in.
- Additional Coursework in Lifespan, currently enrolled in.
- Additional Coursework in Sociocultural Dimensions of Health, currently enrolled in.
- Additional Coursework in Nutrition, currently enrolled in.
Timeline
Restaurant Hostess
Anthony's Coal Fire Pizza
06.2022 - 08.2025
High School Diploma -
Lenape Regional High School
Some College (No Degree) -
Rutgers University