Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kelly Kulhanek

Erie,PA

Summary

Professional licensed Esthetician, proficient in skincare, marketing, client retention and promotional events. With over 13+ years experience in customer service, training and management, Sales-focused, customer-oriented Esthetician skilled in various types of facials. Expertise in marketing and promotional events.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Esthetician

Massage Envy
07.2019 - 11.2022
  • Full time skincare professional
  • Perform facials, microdermabrasion, chemical peels and all areas of waxing
  • Provide customer service daily and trained new hires
  • Attended monthly training's on Jan Marini, Obagi, P.C.A, and Proactive skin care lines
  • Determined skincare products to improve customers skin quality and appearance
  • Followed all safety procedures and protocols in accordance with the Board of Cosmetology.
  • Developed customized facial treatments for individual clients to address specific skin care needs.
  • Advised clients on proper home-care regimens.
  • Created repeat business by developing long-term relationships with regular customers.
  • Recommended retail products for at-home use.
  • Sterilized equipment for patient treatments.

Catering Manager

Coffee Culture
08.2018 - 07.2019
  • Managed opening and closing shifts
  • Cash handling, inventory control and supervised a staff of 10
  • Catered 6-10 events per week
  • Prepared breakfast and lunch orders in a high paced environment
  • Provided customer service to all patrons, daily
  • Prepped and cooked specialty sandwiches, salads and baked goods
  • Provided team building activities for all staff.

Lead Skincare Specialist

Best Body Company
11.2016 - 04.2018
  • Focused on facials, waxing, body treatments and relaxation massage
  • Customized facials for all skin types
  • Product sales and knowledge of Aveda product line.
  • Followed all company policies and procedures to deliver quality work.
  • Interpreted clients' needs and introduced services to fit specific requirements.

Esthetician/Marketing

LECOM MEDICAL FITNESS AND WELLNESS CENTER
01.2010 - 11.2016
  • Skincare specialist
  • Marketed on billboards, commercials and brochures throughout the community and vicinity
  • Product knowledge of Sundari and Eminence skincare lines
  • Supervised front desk in scheduling, inventory control and customer service, daily.
  • Fostered friendly, warm, and exceptional customer experience.
  • Developed customized facial treatments for individual clients to address specific skin care needs.
  • Analyzed skin condition and made appropriate product recommendations.
  • Recommended retail products for at-home use.

Esthetician

PANACHE SALON AND SPA
01.2008 - 01.2010
  • Skincare specialist/product sales
  • Knowledgable in Skinceuticals, Jane Iredale cosmetics, Pevonia and Nu Free wax.
  • Fostered friendly, warm, and exceptional customer experience.
  • Developed customized facial treatments for individual clients to address specific skin care needs.
  • Educated patients on treatment options.
  • Assessed condition of clients' skin in order to make recommendations to improve skin quality.

Sales and Marketing Coordinator

HYATT VACATION CLUB
08.2003 - 08.2006
  • Oversee all marketing representatives for three timeshare properties
  • Worked as a liaison between both Sales and Marketing managers.

Scheduling Coordinator

Aveda on Duval
01.2004 - 01.2006

Education

Associates in Business Marketing and Management -

ERIE BUSINESS CENTER
Erie, PA

Associate in Esthetics 600 Hr -

BROWN AVEDA INSTITUTE
Mentor, OH
03.2007

Skills

  • Marketing
  • Retail sales
  • Dermabrasion
  • Body Waxing
  • Customer service
  • Skin Rejuvenation
  • Knowledge of Body Scrubs
  • Advanced Facials Specialist
  • Client Needs Assessment
  • Superior Attention to Detail

Certification

  • Pennsylvania Esthetician license, 01/01/07, 11/01/2025
  • Aveda trained, 600 hour program
  • Cosmetology License

Timeline

Esthetician

Massage Envy
07.2019 - 11.2022

Catering Manager

Coffee Culture
08.2018 - 07.2019

Lead Skincare Specialist

Best Body Company
11.2016 - 04.2018

Esthetician/Marketing

LECOM MEDICAL FITNESS AND WELLNESS CENTER
01.2010 - 11.2016

Esthetician

PANACHE SALON AND SPA
01.2008 - 01.2010

Scheduling Coordinator

Aveda on Duval
01.2004 - 01.2006

Sales and Marketing Coordinator

HYATT VACATION CLUB
08.2003 - 08.2006

Associates in Business Marketing and Management -

ERIE BUSINESS CENTER

Associate in Esthetics 600 Hr -

BROWN AVEDA INSTITUTE

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Kelly Kulhanek