KELLY KUMAN
Niles,IL
Summary
Dynamic, Logistics Account Manager with a track record of success at Heniff Transportation, specializing in Account Management and Customer Relationship Building. Demonstrated expertise in freight operations and rate negotiation, resulting in a 25% increase in daily load capacity. Effective communicator and problem-solver, driving collaboration across teams to improve operational efficiency and customer satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Logistics Account Manager
Heniff Transportation
Oak Brook, IL
11.2023 - Current
- Manage daily freight operations for designated customer accounts within 3PL and asset-based environments.
- Deliver exceptional customer service for assigned accounts, ensuring satisfaction and loyalty.
- Process shipments according to customer specifications, enhancing operational efficiency.
- Provide spot rate quotes for daily and long-term freight requirements.
- Cultivated relationships with customers' key contacts to foster trust and collaboration.
- Manage Accounts Receivable (AR) operations, ensuring timely payments and resolution of issues.
- Approve rates for carrier sales representatives to maintain competitive pricing.
- Coordinate scheduling of shipping and receiving appointments to optimize logistics.
- Collaborate directly with Brokerage Operations Manager to align strategies and improve service.
Strategic Account Executive
Arrive Logistics
06.2022 - 06.2023
- Manage daily shipment volume, partnering with Account Coordinators on execution
- Oversee freight acceptance from spot bid awards to contracted opportunities
- Collaborate with sales teams for most effective capacity on shipments
- Assist Senior Executives and Development Representatives with spot quoting, customer portal management, coverage to ensure capacity for customers
- Increased load and spread per day on 17 different accounts in the past 12 months
- -Load Per Day (+25%)
- -Spread Per Day was kept maintained to minimum variance
Core Account Executive
Arrive Logistics
09.2021 - 06.2022
- Promoted to Strategic Account Executive after 9 months
- First point of contact for customers across the business
- Create/maintain SOPs on assigned accounts
- Support the operations of shippers and receivers in our network
Frozen Department Lead
Mariano's
06.2019 - 05.2021
- Manage Frozen Department
- Oversee high-volume data management
- Inventory CAO (Computer Assisted Ordering) system
- Manage vendor communications regarding merchandising displays
- Cross-training transitioning employees
Grocery Department Lead
Mariano's
06.2016 - 06.2019
- Promoted twice within 2 years
- Supervised multiple team members spanning four departments.
- Designed and built product marketing displays.
- Managed inventory for back stock merchandise
Grocery Bagger
Mariano's
10.2015 - 06.2016
- Provided highest standard of customer service
- Strong organizational skills and attention to detail
Education
Bachelor of Science - Management, Operations
Elmhurst University
Elmhurst, IL05-2021
Skills
- Account Management
- Inventory and Logistics Management
- Customer Relationship Management
- Attention to Detail
- Executive Leadership
- Team Collaboration
- Oral and Written communication
- Problem-solving
- Accounts receivable management
- Freight operations and shipment processing
- Rate negotiation strategies
- Supply chain coordination
- Effective communication skills
- Cross-functional collaboration
- Logistics data analysis
- Inventory management systems
Languages
English, Spanish
Awards
Cum Laude Elmhurst University 2021, Academic Dean’s List Scholarship Recipient Elmhurst University 2017-2021, Ambassador of the Month Mariano’s 2018 - Awarded Ambassador of the Month twice for excellent customer service
Highlights
- Takes ownership of daily operations for customers
- Builds trust and identifies opportunities for continued partnerships with customers
- Excels at managing complex logistics and exhibits impeccable time-management skills
- Innate leadership qualities
Affiliations
- Cum Laude, Elmhurst University
Languages
Spanish
Professional
Accomplishments
- Academic Dean’s List Scholarship Recipient - Elmhurst University / 2017-2021
- Ambassador of the Month - Mariano's 2018 / Awarded Ambassador
of the Month twice for excellent customer service
Certification
- Forklift Certification
- OSHA Certified
Timeline
Logistics Account Manager
Heniff Transportation
11.2023 - Current
Strategic Account Executive
Arrive Logistics
06.2022 - 06.2023
Core Account Executive
Arrive Logistics
09.2021 - 06.2022
Frozen Department Lead
Mariano's
06.2019 - 05.2021
Grocery Department Lead
Mariano's
06.2016 - 06.2019
Grocery Bagger
Mariano's
10.2015 - 06.2016
Bachelor of Science - Management, Operations
Elmhurst University
Similar Profiles
Brittany OutlawBrittany Outlaw
Tank Washer at Heniff TransportationTank Washer at Heniff Transportation
Brian MerrittBrian Merritt
Professional Truck Driver at Heniff TransportationProfessional Truck Driver at Heniff Transportation
Maurice SmithMaurice Smith
Hazmat Tanker Driver at Heniff TransportationHazmat Tanker Driver at Heniff Transportation
Orva JamshaidOrva Jamshaid
Assistant Teacher at Kensington SchoolAssistant Teacher at Kensington School
Danae SOTODanae SOTO
Housing Specialist / FP Manager at Northwest CompassHousing Specialist / FP Manager at Northwest Compass