Jonathan Reyes

• Managed customer accounts and coordinated transportation and supply-chain solutions to support reliable, on-time freight movement.
• Developed and maintained relationships with local businesses, helping build and retain a dependable client base.
• Communicated directly with customers, carriers, and partners by phone, email, Transplace, Uber Freight, and other transportation-management platforms.
• Scheduled pickup and delivery appointments and coordinated shipment requirements to maintain on-time performance.
• Monitored shipments from origin to destination using direct carrier communication and tracking platforms including MacroPoint and project44, proactively providing customers with location and ETA updates.
• Negotiated freight rates based on current market conditions and provided competitive transportation quotes to customers.

• Processed cash, check, credit, and electronic transactions with a high degree of accuracy.

• Built positive customer relationships by providing responsive, professional service and addressing individual banking needs.

• Resolved customer questions and complaints efficiently while maintaining professionalism and prioritizing customer satisfaction.

• Managed high-volume customer interactions by phone and in person while maintaining accuracy and attention to detail.

• Collaborated with team members to maintain efficient daily operations and deliver a positive customer experience.

• Delivered high-quality customer service, earning multiple positive customer reviews for professionalism and responsiveness.
• Resolved customer inquiries, account concerns, and complaints efficiently while following company policies and procedures.
• Processed cash, credit, and other financial transactions accurately while maintaining attention to detail.