Kelly Lang
Philadelphia,PA
Summary
Results-driven professional with experience in administration, customer service, research, and community engagement. Strong organizational and communication skills with the ability to manage multiple tasks, maintain accurate records, and provide effective support in fast-paced environments. Adept at problem-solving, coordinating projects, and working collaboratively with diverse populations. Passionate about contributing to mission-driven organizations and delivering high-quality service and support.
Overview
5
5
years of professional experience
Work History
Administrative Assistant
Asian & American Insurance Group
Philadelphia, PA
07.2019 - 08.2023
- Troubleshot equipment malfunctions and resolved issues efficiently to support uninterrupted daily operations and maintain service standards.
- Managed document retention and archived inactive files in accordance with organizational guidelines and compliance requirements.
- Prioritized and coordinated multiple administrative tasks to support operational efficiency and meet departmental goals.
- Developed and maintained filing systems to ensure accurate documentation and quick retrieval.
Exhibit Facilitator
The Franklin Institute
Philadelphia, PA
06.2018 - 07.2018
- Facilitated engaging experiences for diverse audiences by providing guidance, answering questions, and delivering clear communication.
- Assisted with daily operations to ensure efficient and positive visitor experiences.
- Adapted communication and problem-solving skills to effectively interact with individuals from varied backgrounds in fast-paced environments.
- Collaborated with team members to support programs, resolve issues, and maintain organized, customer-focused operations.
Education
Master of Arts - Global Affairs
University of Oklahoma
Norman, OK05-2025
Master of Arts - Global Studies
Temple University
Philadelphia, PA05-2023
Skills
- Customer service
- Data entry
- Computer skills
- File organization
- Adaptability and learning
- Documentation and recordkeeping
- Microsoft Office Suite
- Professional communication
- Operations management
- Teamwork and collaboration
- Attention to detail
- Task prioritization
Languages
English
Native or Bilingual
Cantonese
Native or Bilingual
Spanish
Elementary
Korean
Elementary
Timeline
Administrative Assistant
Asian & American Insurance Group
07.2019 - 08.2023
Exhibit Facilitator
The Franklin Institute
06.2018 - 07.2018
Master of Arts - Global Affairs
University of Oklahoma
Master of Arts - Global Studies
Temple University