Kelly Lanham
Chicago,US
Summary
Dynamic professional with a proven track record in team leadership, budget management, and the development of innovative menu offerings. Expertise in training and mentoring staff in customer service excellence, menu knowledge, and adherence to food safety regulations. Passionate about creating exceptional dining experiences that exceed customer expectations, driving increased satisfaction and loyalty. Committed to fostering a collaborative environment that inspires team members to achieve their best.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Bartender
Parsons Chicken & Fish Andersonville
04.2025 - Current
- Prepared and served beverages, ensuring adherence to quality standards and customer preferences.
- Maintained cleanliness and organization of bar area, enhancing overall customer experience.
- Engaged with customers to provide personalized service, fostering a welcoming atmosphere.
- Processed transactions accurately using POS system, managing cash flow efficiently.
Table Games Dealer
Bally's Casino
03.2024 - 11.2024
- Proficient in operating table games such as blackjack, craps, roulette, baccarat and poker.
- Maintained knowledge of all gaming regulations and policies set by the state gaming commission.
- Demonstrated proficiency in mathematics to swiftly compute payouts, odds, and house advantage percentages.
- Provided customers with courteous, exciting and entertaining gaming experience.
- Adapted quickly to changing situations within the casino floor environment.
Bartender
Fatpour
08.2018 - 03.2024
- Exhibited superior guest service skills through timely and cordial greetings to patrons.
- Created new and exciting cocktails and beverages based on item availability and seasonal interest.
- Collaborated with management team on marketing strategies aimed at increasing revenue opportunities within the bar area.
- Conducted thorough cleaning operations before, during, and after shift, maintaining bar surface hygiene.
- Ensured compliance with procedures to prevent and handle intoxication incidents.
- Completed scheduled learning programs to refine expertise and streamline bar processes.
- Educated staff on cash handling procedures and bartending techniques.
Bartender
Diag/404 Wine Bar
04.2017 - 08.2018
Bartender
Eduardo's Enoteca
09.2017 - 04.2018
Bar Manager
Carsons Prime Steaks and Barbecue
08.2014 - 03.2017
- Oversaw bar operations, maintaining adherence to local health and safety standards.
- Developed and implemented innovative cocktail menus that enhanced customer experience.
- Directed bar staff operations, fostering collaboration and high-quality service.
- Streamlined inventory management processes to optimize stock levels and reduce waste.
Bartender/Server/Trainer
Hard Rock Hotel & Casino
05.2010 - 08.2014
- Efficiently managed multiple tasks simultaneously while maintaining a professional demeanor.
- Greeted patrons promptly and cordially, exhibiting excellent guest service skills.
- Collaborated with management team on marketing strategies aimed at increasing revenue opportunities within the bar area.
- Maintained understanding of menu items to answer patron questions regarding food, drinks, and preparation methods.
- Developed strong working relationships with customers and staff.
- Provided exceptional customer service, building rapport to enhance guest experience.
- Trained new bartenders on drink preparation techniques and customer interaction standards.
Education
Some College (No Degree) -
LEXINGTON COMMUNITY COLLEGE
Lexington, KYHigh School Diploma -
BRICK TOWNSHIP HIGH SCHOOL
New Jersey06.2001
Skills
- High-Volume Environments
- Innovative Training Approaches
- Quality Control Guidelines
- Problem-solving abilities
- Team leadership
Certification
- Bassett Certified
- Food Handlers Safety Certified
- Servsafe Allergens
Timeline
Bartender
Parsons Chicken & Fish Andersonville
04.2025 - Current
Table Games Dealer
Bally's Casino
03.2024 - 11.2024
Bartender
Fatpour
08.2018 - 03.2024
Bartender
Eduardo's Enoteca
09.2017 - 04.2018
Bartender
Diag/404 Wine Bar
04.2017 - 08.2018
Bar Manager
Carsons Prime Steaks and Barbecue
08.2014 - 03.2017
Bartender/Server/Trainer
Hard Rock Hotel & Casino
05.2010 - 08.2014
High School Diploma -
BRICK TOWNSHIP HIGH SCHOOL
Some College (No Degree) -
LEXINGTON COMMUNITY COLLEGE
Similar Profiles
Evaristo AyvarEvaristo Ayvar
Sous Chef at Parsons Chicken And FishSous Chef at Parsons Chicken And Fish
Sham SalimiSham Salimi
Manager on Duty at Flounders Fish and Chips & Charcoal ChickenManager on Duty at Flounders Fish and Chips & Charcoal Chicken
Ahmed KhateebAhmed Khateeb
Cashier/Cook Operator at Sharks Fish & ChickenCashier/Cook Operator at Sharks Fish & Chicken
BlackIAM MorganBlackIAM Morgan
Student Intern at CVS PharmacyStudent Intern at CVS Pharmacy
Kiara WilkinsKiara Wilkins
Inclusion Aide at Chicago Park DistrictInclusion Aide at Chicago Park District