Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kelly Lanoie

Lebanon,ME

Summary

Dependable employee, effective in managing operations. Successful in encouraging team members to work efficiently and meet production targets. Well-organized, self-motivated and knowledgeable about successful strategies for managing fast-paced work.

Overview

17
17
years of professional experience

Work History

Phlebotomist

Frisbie Memorial Hospital
Rochester, NH
08.2020 - Current
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Tracked collected specimens by initialing, dating and noting times of collection.
  • Reviewed patient records for accuracy and completeness.
  • Organized daily work based on collection priority.
  • Followed physician orders to correctly administer therapeutic phlebotomy.
  • Promoted mission, vision and values of organization and trained new clinical staff in phlebotomy procedures.
  • Spoke with patients to gather information for lab records, reduce fear or anxiety and optimize cooperation.


Hospital Patient Transport

Frisbie Memorial Hospital
Rochester, NH
03.2019 - 08.2020
  • Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs and stretchers.
  • Collaborated with CNAs, nurses and physicians to maintain stability during transport and facilitate event-free transport.
  • Analyzed patients' medical conditions to identify proper mode of transport.

Cosmetologist

Self-employeed
Berwick, ME
04.2005 - 03.2019
  • Booked appointments, answered phones, greeted clients, handled payments and created client service tickets.
  • Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
  • Supported reception desk, receiving phone calls, entering appointments and collecting payments for services rendered.
  • Grew sales with great work ethic, individualized beauty care plans and positive attitude.
  • Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Consistently received positive performance reviews from guests.

Education

High School Diploma -

Noble High School
North Berwick, ME
06.1992

Skills

  • * Excels in time management
  • * Strong attention to detail
  • * Comfortable in rolls that require customer service interactions
  • * Thrives in a team environment
  • * Performs well in high stress situations
  • * Values constructive criticism

Timeline

Phlebotomist

Frisbie Memorial Hospital
08.2020 - Current

Hospital Patient Transport

Frisbie Memorial Hospital
03.2019 - 08.2020

Cosmetologist

Self-employeed
04.2005 - 03.2019

High School Diploma -

Noble High School

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