Kelly Lara
Long Beach,CA
Summary
Driven sales professional with proven expertise in customer service and sales proficiency, demonstrated at Catalyst Cannabis Co. and Modern Buds. Excelled in enhancing customer experience and repeat business through product knowledge and interpersonal skills. Dedicated customer service and sales professional knowledgeable about preparing, packaging and stocking different cannabis products. Adept at working quickly and maintaining security while meeting high demand. Excellent interpersonal, communication and time management skills.
Overview
5
5
years of professional experience
Work History
Budtender
Catalyst Cannabis Co.
03.2021 - 05.2024
- Utilized strong interpersonal skills to build rapport with customers, establishing trust and credibility as a knowledgeable resource on cannabis products.
- Employed effective cash handling procedures for accurate accounting of daily sales transactions while minimizing discrepancies or losses.
- Increased repeat business through exceptional customer service and extensive knowledge of cannabis products.
- Promoted a welcoming atmosphere by greeting each customer warmly upon arrival, fostering an inclusive environment that encouraged return visits.
- Ensured compliance with state regulations by verifying customer identification and accurately tracking sales transactions in the point-of-sale system.
Budtender
Modern Buds
11.2018 - 02.2021
- Restocked supplies and arranged displays.
- Assisted in maintaining a clean, organized, and visually appealing store environment to ensure a positive shopping experience for customers.
- Enhanced customer experience by providing personalized product recommendations based on individual needs and preferences.
- Contributed to team success by sharing product knowledge and expertise with fellow budtenders during training sessions.
- Provided valuable feedback on product quality and selection to management team members, contributing to continuous improvement efforts within the store operations.
Education
Certificate - Cybersecurity
Coursera
2025
High School Diploma -
Wilson High School
Long Beach, California06.2013
Skills
- Product Merchandising
- Patience and Empathy
- Sales proficiency
- Administrative Support
- Customer relations skills
- Safety Compliance
- Customer service expertise
- Cleaning and organization
- Process Improvement
- Analytical Thinking
- Idea Development and Brainstorming
Languages
English
Native or Bilingual
Timeline
Budtender
Catalyst Cannabis Co.
03.2021 - 05.2024
Budtender
Modern Buds
11.2018 - 02.2021
Certificate - Cybersecurity
Coursera
High School Diploma -
Wilson High School
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