Kelly Lee
Fort Worth
Summary
Dedicated professional with demonstrated strengths in patient service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
17
17
years of professional experience
Work History
Patient Transporter
THR Harris Southwest
09.2018 - 02.2025
- Helped staff keep patients moving between appointments by coordinating smooth transport
- Worked well under pressure in fast-paced environment, prioritizing tasks as needed
- Monitored vital signs of patients when required during transport and reported any concerns immediately to medical staff
- Handled difficult situations professionally, responding calmly and compassionately when faced with emotional or upset individuals
Shipment Coordinator
Ryder Chain Logistics
01.2015 - 12.2017
- Company Overview: Managed shipments for Electrolux Major Appliance, a Ryder major account, focusing on customer service and carrier compliance
- Scheduled, tracked, and re-scheduled as necessary to meet delivery deadlines
- Coordinated with management, dispatchers, and customers to ensure timely deliveries
- Became proficient with Shipper Warehouse Management Systems and progressed to VIP customer tracking within a month to include expediting same day deliveries for Electrolux's VIP customers
- Established good lines of communication with both Electrolux direct managers and Electrolux VIP customers, ensuring good customer relations and timely notification of shipment progress
- Lead multiple training sessions with new employees for both basic and white glove (VIP) tracking procedures
- Developed problem solving skills and decision making abilities leading to promotion
- Managed shipments for Electrolux Major Appliance, a Ryder major account, focusing on customer service and carrier compliance
Contracted Worker - Order Management and Shipping
Express Employment
01.2014 - 12.2014
- Handled continuous changes to both freight and management processes and shipping schedules to improve service to all of our customers
- Practiced quality management principles, prioritized and adjusted procedures to maximize service and minimize expense
- Tracked shipments for up to five accounts gaining valuable experience in scheduling, logistics and order management
- Developed a great deal of adaptability, accountability, follow-through and organizational skills
- Solidified my numerical and analytical skills from my college studies in Physics
Substitute Teacher and Teacher Assistant
Fort Worth Independent School District
01.2013 - 12.2013
- Created lesson plans for teachers and translated those plans into interactive computer programs for classroom presentation
- Organized and compiled weekly and monthly class information for administrative reporting
- Gained valuable time management and coordination skills
- Increased my ability to make sound decisions and use good judgment
Analyst
UTA Quantum Physics Research Lab
01.2008 - 12.2009
- Collected, organized, and analyzed data relating to experimental findings in a small group of four graduate students overseen by Professor
- Entered collected data into multiple operating systems for charting and analyzing patterns
Education
Master of Science (M.S.) - Neuroscience
Parker University
06-2025
Doctor of Chiropractic Medicine (D.C.) - Chiropractic
Parker University
12.2024
Bachelor of Science (B.S.) - Physics
University of Texas at Arlington
05.2012
Skills
- Strong analytical skills
- Problem-solving skills
- Patient rapport building
- Problem Resolution
- Medical Terminology Knowledge
- Patient Confidentiality
- Empathy and Compassion
- Patient Communication
Timeline
Patient Transporter
THR Harris Southwest
09.2018 - 02.2025
Shipment Coordinator
Ryder Chain Logistics
01.2015 - 12.2017
Contracted Worker - Order Management and Shipping
Express Employment
01.2014 - 12.2014
Substitute Teacher and Teacher Assistant
Fort Worth Independent School District
01.2013 - 12.2013
Analyst
UTA Quantum Physics Research Lab
01.2008 - 12.2009
Master of Science (M.S.) - Neuroscience
Parker University
Doctor of Chiropractic Medicine (D.C.) - Chiropractic
Parker University
Bachelor of Science (B.S.) - Physics
University of Texas at Arlington
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