Kelly Leiva
Miami,FL
Summary
Talented worker with more than 5 years with demonstrated experience providing administrative support services. Experiences in using a variety of software applications and calendar management. Excellent communication and interpersonal skills.
Overview
5
5
years of professional experience
Work History
Cashier
Dollar Tree Stores
Miami, FL
02.2016 - 12.2017
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Receptionist
Evolution MD
Miramar, Fl
07.2018 - 02.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Confirmed appointments, communicated with clients, and updated client records
- Answered phone promptly and directed incoming calls to correct offices
- Kept reception are clean and neat to give visitors positive first impression
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Medical Assistant
Evolution MD
Miramar, Fl
03.2020 - 06.2021
- Obtained client medical history, medication information, symptoms, and allergies
- Built strong relationships with patients through effective communication skills that foster trust in the clinic's commitment to qualify care
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visit
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients
- Answered telephone calls to offer office information, answer questions, and direct calls to staff
- Obtained and documented patient medical history, vital signs and current complaints at intake.
Education
GED -
Westland Hialeah High School
Hialeah, FL06.2018
Bachelor of Science - Medical Assistant
Southeastern College
Hialeah, FL07.2019
Skills
- Office Administration
- Patient Scheduling
- Customer Service
- HIPPA Compliance
- Data Entry
- Spreadsheet Software
- Document Preparation
- Schedule and calendar management
- Administrative tasks
- Medical terminology knowledge
- Vital Sign Monitoring
- EMR / EHR
- Appointment Setting
- Sterilization techniques
References
Available upon request
Timeline
Medical Assistant
Evolution MD
03.2020 - 06.2021
Receptionist
Evolution MD
07.2018 - 02.2020
Cashier
Dollar Tree Stores
02.2016 - 12.2017
GED -
Westland Hialeah High School
Bachelor of Science - Medical Assistant
Southeastern College