Summary
Overview
Work History
Education
Skills
Timeline
Generic
Kelly Lewis

Kelly Lewis

Covington,GA

Summary

Seasoned Customer Associate with 23 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments. Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level remote position. Ready to help team achieve company goals.

Overview

23
23
years of professional experience

Work History

Customer Service Associate

Chocolate Diamonds INC
05.2015 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
  • Offered advice and assistance to customers, paying attention to special needs or wants
  • Responded to customer calls and emails to answer questions about products and services
  • Handled billing and payment issues following guidelines, resolving disputes properly
  • Increased sales by 15%

Customer Solutions Specialist

National Asset Recovery Services
06.2007 - 09.2014
  • Researched and resolved billing discrepancies to enable accurate billing
  • Assisted with billing inquiries and provided timely responses to enhance customer satisfaction
  • Provided excellent customer service, developing and maintaining client relationships
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor
  • Processed payments and applied to customer balances
  • Managed 60 - 80 calls per day

Secretary

Moss Heating And Air
07.2000 - 02.2007
  • Managed 30 - 50 calls per day.
  • Answered multi-line phone system and enthusiastically greeted callers
  • Scheduled appointments and conducted follow-up calls to clients
  • Maintained daily report documents, memos and invoices
  • Scheduled appointments and conducted follow-up calls to clients.
  • Increased sales by 20%

Education

Certificate - Career Development

Shawnee Community College
Ullin, IL
05.2001

Skills

  • Customer Retention Strategies
  • Understanding Customer Needs
  • Customer Service
  • Presenting Solutions
  • Calm and Professional Under Pressure
  • Call Volume and Quality Metrics
  • Inbound and Outbound Calling
  • Account Updating
  • Software Troubleshooting
  • Product Knowledge
  • Quality Assurance
  • Exceptional Communicator
  • Multi-line phone talent
  • Sales expertise
  • Collections duties
  • Verbal And Written Communication

Timeline

Customer Service Associate

Chocolate Diamonds INC
05.2015 - Current

Customer Solutions Specialist

National Asset Recovery Services
06.2007 - 09.2014

Secretary

Moss Heating And Air
07.2000 - 02.2007

Certificate - Career Development

Shawnee Community College
Kelly Lewis