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Over 17 years of Business to Business collections. 1st, 2nd and 3rd party collections experience - inbound and outbound phone skills using Predictive Dialing and skip tracing. Over 10 years of customer service experience. Over 7 years of outside sales management experience. Over 6 years of loan processing experience. Over 3+ years as a Senior Supervisor leading a collections team to successfully meet our monthly recovery goals. Proven Collections Supervisor with exceptional record of achievement in enhancing collection efforts with strategic approaches. Partner to executive team, exceeding collection targets through implementation of key processes. Dedicated to team success and solving problems with minimal oversight. Proactive collections specialist with a proven track record of maximizing collections and reducing outstanding balances. Experienced in handling customer inquiries, negotiating payment arrangements, and maintaining accurate records. . Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration. Talented professional proven successful in leading administrative team members in high-volume settings. Knowledgeable about regulations, managing files, and producing professional correspondence for diverse needs. Articulate communicator with strong attention to detail and superior work ethic.

Reliable Customer Service Representative with an extensive track record in demanding sales and account management environments. Strong presenter, communicator, and problem solver working effectively and productively with diverse customers and individual needs.
Hardworking, with over years of professional driving experience. Well-organized in coordinating routes and loading vehicles. Excellent communication, customer service, and multitasking skills, with an observant nature, and a strong safety focus. Valid license and clean driving history. Professional driver offering several years of experience completing daily delivery tasks on time and safely. Knowledgeable in efficient routes within the assigned territory. Skilled at following traffic laws and maintaining top-quality client services. Efficient professional with strong planning and problem-solving abilities, focused on meeting demanding schedules with optimal routes. Familiar with inspecting vehicles and completing basic maintenance. Good recordkeeping abilities, with strong attention to detail, and a systematic approach to meeting all transportation needs. Customer-oriented driver offers several years of experience in the environment. Successful at route planning and navigation to complete smooth, on-time deliveries. Dependable professional, committed to customer service, and upholding safety standards. Responsible driver with several years of experience generating sales while maintaining personalized service. Background developing deep customer connections to increase revenue. Brings superior work ethic and excellent people skills to delivery process.

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Motivated professional focused on streamlining service procedures and maximizing team productivity. Consistent in satisfying customers, building loyalty and driving retention processes. Demonstrates superb judgment in balancing customer, employee, and company objectives.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking and reliable employee with strong ability in the food and beverage industry. Offering many front and back of the house skills. Highly organized, proactive and punctual with team-oriented mentality.

Kelly Lockman

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