Kelly Logan
Double Oak
Summary
Results-driven leader in automotive collision and service repair with a strong track record in optimizing repair processes and enhancing operational efficiency. Expertise in developing and implementing OEM collision and service programs that align with business objectives. Proven ability to drive team performance and control costs through strategic planning and effective communication with stakeholders. Demonstrated success in delivering innovative solutions that contribute to company growth and achieve organizational goals.
Overview
26
26
years of professional experience
1
1
Certification
Work History
DIRECTOR ~ Third-Party Service and Collision Programs
Rivian Automotive
Double Oak
01.2024 - Current
- Broadened responsibilities to include third-party service and collision programs, generating over $65 million annually.
- Developed and launched Authorized Service Provider Program to facilitate warranty repairs by third parties.
- Expanded collision repair network for passenger and commercial vehicles to exceed 500 sites across North America and Germany.
- Implemented remote support team for diagnostic technicians assisting third-party service and collision centers.
DIRECTOR ~ Collision Repair Programs
Rivian Automotive
Double Oak
06.2023 - 01.2024
- Managed three certified collision programs, expanding capabilities to include Rivian Diagnostic Calibration Network for ADAS calibrations post-repair.
- Expanded third-party collision networks for passenger and commercial vehicles to over 250 locations across North America and Germany.
- Generated annual revenue exceeding $30 million from third-party programs and service information subscriptions.
- Facilitated access to service repair information and essential parts for third-party service centers.
SR. MANAGER ~ Collision Repair Program
Rivian Automotive
Double Oak
05.2020 - 06.2023
- Implemented and developed a certified collision repair network for passenger and fleet vehicles across North America and Germany.
- Created specialized Service Engineering Team to enhance automotive collision repair processes.
- Led oversight of five teams, totaling over 40 individuals, ensuring Rivian vehicle repair capability.
- Hired qualified professionals for Certified Collision and Service Engineering Teams.
DIRECTOR ~ Technical Services
Car-O-Liner Company
Double Oak
04.2018 - 04.2020
- Oversaw Car-O-Liner Collision Repair Products for North American collision repair industry.
- Led service and training support for seven-member team servicing 25 distributors in US and Canada.
- Directed new product launches for all Car-O-Liner products throughout North America.
- Collaborated with Car-O-Liner and Snap-on Global Engineering Groups to enhance product offerings.
- Engaged with North American automotive OEMs to ensure compliance with repair specifications.
MANAGER ~ Head of Service Operations
Solera Holdings
Westlake
09.2017 - 04.2018
- Spearheaded development of Solera Technical Center for US market.
- Managed design of training facility and vendor relationships for tooling and equipment.
- Recruited qualified instructors and developers for STC Operations Team.
- Collaborated with European partners to develop technical training courses.
MANAGER ~ Body Repair Service Engineering
Faraday Future
Gardena
09.2016 - 09.2017
- Spearheaded development and execution of OEM body repair program for electric vehicle startup.
- Managed all aspects of the program, including establishment of Standard Operating Procedures (SOPs).
- Authored repair position statements to guide third-party body shop operations.
- Collaborated with Body and Safety Engineering to design reparable structure for FF 91.
TECHNICAL MANAGER ~ Body Repair Program
Tesla Motors
Fremont
10.2014 - 08.2016
- Directly managed body repair program, overseeing 12-person technical team and a training team of 15.
- Project managed construction of 30,000 sq. ft. facility for body repair training and services.
- Drove technical team in Tesla vehicle repairs to achieve optimal Flat Rate Times (FRT).
- Led development processes for curriculum and training materials for training team.
- Managed collision repair technical support for 250 global body shops.
PROJECT MANAGER ~ Body Repair Program
Tesla Motors
Palo Alto & Fremont
09.2013 - 10.2014
- Managed complete project lifecycle for multiple initiatives, leading R&D efforts with teams of 2 or more technicians.
- Delivered onsite structural repair training for Model S at global body shops.
- Served as instructor for aluminum welding and Model S structural repair courses.
- Collected data and feedback from 125 global body shops to identify procedural gaps in repairs.
- Collaborated with body engineering to develop and document solutions for uncommon repairs.
- Researched innovative mechanical fasteners to enhance repair methodologies across projects.
NETWORK COORDINATOR ~ Body Repair Program
Tesla Motors
Palo Alto
02.2012 - 09.2013
- Developed and executed global OEM body repair program for third-party body shops.
- Recruited and onboarded designated repair centers across North America on behalf of Tesla.
- Established Standard Operating Procedures for body shops and built relationships with tool vendors.
- Defined repair tooling requirements for all approved body shops to ensure compliance.
- Delivered comprehensive technical support and training to body shops worldwide.
OWNER/COLLISION MANAGER
Logan’s Body Shop
Shelby
01.2010 - 01.2012
- Managed daily operations of automotive collision repair shop, overseeing customer estimates and insurance coordination.
- Allocated work efficiently to ensure timely completion of projects and optimal resource use.
- Directed budget and purchasing management to maintain cost-effectiveness.
- Developed sales strategies to enhance revenue growth and customer retention.
- Executed hands-on repairs and refinishing for all makes and models per OEM specifications.
TRAINING & TECHNICAL SUPPORT SPECIALIST
Car-O-Liner Company
Wixom
01.2008 - 01.2010
- Delivered comprehensive technical and training support for software and frame repair products across North America.
- Conducted testing and reporting of prototype software, frame benches, and accessories.
- Collected vehicle dimensional data for all brands for Car-O-Liner’s International Measuring Team.
- Instructed on collision damage repair methodology and practical application at Car-O-Liner Academy.
HEAVY COLLISION & REFINISH TECHNICIAN/MOTORCYCLE TECHNICIAN
BMW of North America
Greer
01.2000 - 01.2008
- Led repair, painting, finishing, and detailing of all BMW vehicles and motorcycles.
- Specialized in heavy structural body repairs for BMW Group vehicles using diverse repair equipment.
- Operated specialized refinishing equipment to ensure high-quality paint application.
- Mixed and matched paint colors to meet BMW's specifications for exacting standards.
Education
BMW S.T.E.P. Program - Service Technician Education Program
BMW of North America
Greer, SC11.2000
Collision & Refinishing Technology - Street Rod & Customizing Technology
Wyoming Technical Institute
Laramie, WY06.1999
Skills
- Business management
- Auto collision repair
- Tool validation
- Global training development
- OEM third-party program development
- Program management
- Service management
- Team building
- Process improvement
Certification
- ASE CERTIFIED, BMW CERTIFIED TECHNICIAN
- ROLLS ROYCE CERTIFIED ALUMINUM REPAIR TECHNICIAN
- CAR-O-LINER CERTIFIED INSTRUCTOR
Timeline
DIRECTOR ~ Third-Party Service and Collision Programs
Rivian Automotive
01.2024 - Current
DIRECTOR ~ Collision Repair Programs
Rivian Automotive
06.2023 - 01.2024
SR. MANAGER ~ Collision Repair Program
Rivian Automotive
05.2020 - 06.2023
DIRECTOR ~ Technical Services
Car-O-Liner Company
04.2018 - 04.2020
MANAGER ~ Head of Service Operations
Solera Holdings
09.2017 - 04.2018
MANAGER ~ Body Repair Service Engineering
Faraday Future
09.2016 - 09.2017
TECHNICAL MANAGER ~ Body Repair Program
Tesla Motors
10.2014 - 08.2016
PROJECT MANAGER ~ Body Repair Program
Tesla Motors
09.2013 - 10.2014
NETWORK COORDINATOR ~ Body Repair Program
Tesla Motors
02.2012 - 09.2013
OWNER/COLLISION MANAGER
Logan’s Body Shop
01.2010 - 01.2012
TRAINING & TECHNICAL SUPPORT SPECIALIST
Car-O-Liner Company
01.2008 - 01.2010
HEAVY COLLISION & REFINISH TECHNICIAN/MOTORCYCLE TECHNICIAN
BMW of North America
01.2000 - 01.2008
BMW S.T.E.P. Program - Service Technician Education Program
BMW of North America
Collision & Refinishing Technology - Street Rod & Customizing Technology
Wyoming Technical Institute