Kelly Loncrini
Winston Salem
Summary
Customer Specialist with 20 years of experience in customer service and office management. Skilled in mentoring teams, optimizing workflows, and implementing effective strategies to enhance satisfaction and streamline operations. Focused on driving exceptional service delivery and fostering a collaborative environment to elevate customer experiences.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Embedded ROI Processor
Datavant
Phoenix
11.2025 - Current
- Performed quality assurance checks on completed medical records before submission.
- Reviewed medical records to ensure accuracy and completeness of information.
- Maintained accurate electronic medical records in compliance with HIPAA regulations.
- Assisted with preparing medical records for release upon request.
Medical Receptionist
Belchertown Internal Medicine
Belchertown
01.2019 - 06.2020
- Optimized check-in procedures, reducing wait times and boosting patient satisfaction.
- Analyzed operations, enhancing office workflow and task efficiency.
- Optimized appointment scheduling system by implementing digital reminders, resulting in substantial reduction in no-show rates and improved resource utilization.
- Partnered with medical staff to coordinate patient flow, facilitate lab result communications, and maintain seamless office operations during peak hours.
Customer Service Desk II
Lowes
Hadley
10.2017 - 11.2018
- Facilitated peer support, improving team communication and addressing management concerns.
- Streamlined customer service desk operations by implementing efficient queuing system, reducing wait times and enhancing overall service delivery.
- Analyzed recurring customer concerns to develop proactive solutions, minimizing repeat issues and strengthening customer relationships.
- Led cross-functional initiatives to enhance service standards, resulting in notable improvements in customer feedback scores.
Accounting Representative
Brooks Brothers
Enfield
04.2012 - 07.2017
- Introduced travel expense system, improved workflow accuracy and operational efficiency.
- Reconciled ledgers, ensured precise financial statements, maintained report integrity.
- Pioneered digital transformation of expense tracking systems, revolutionizing operational efficiency and reducing processing time substantially.
- Supported accounts receivable functions by generating invoices and tracking payments received.
Volunteer Firefighter, Emergency Medical Response
Ellington Volunteer Fire Department
Ellington
02.2007 - 07.2013
- Enhanced fire safety awareness through community education, reducing hazards significantly.
- Led youth explorer program, fostering future firefighters and bolstering community safety.
- Coordinated emergency response operations and executed complex rescue missions, maintaining rapid response times while adhering to safety protocols.
- Led joint training exercises with neighboring fire departments, strengthening regional emergency response capabilities and inter-agency cooperation.
Customer Service Representative II
Brooks Brothers
Enfield
08.2010 - 04.2012
- Resolved complex customer issues, increasing customer satisfaction and demonstrating professionalism.
- Streamlined customer service protocols and implemented solutions for complex inquiries, resulting in measurable improvements to client satisfaction rates.
- Trained new staff in email systems, improving retention and supporting operational efficiency.
- Mentored 30+ employees, fostering team cohesion and serving as primary inquiry contact.
Education
BACHELOR OF SCIENCE - HOSPITALITY MANAGEMENT
Johnson & Wales University
Providence05-2006
A.S. - HOTEL MANAGEMENT
Johnson and Wales University
Providence05-2006
Medical Coding
U.S. Career Institute
Fort Collins, CO06-2026
Skills
- Electronic health records
- Health record management
- Auditing
- Data Entry
- Detail Oriented
- Computer Skills
- Customer Service
- Task management
- Teaching
- Adaptability
- Communication
Certification
Basic Life Support, CPR and First Aid Adult and Pediatric, American Safety & Health Institute, 03/25
Timeline
Embedded ROI Processor
Datavant
11.2025 - Current
Medical Receptionist
Belchertown Internal Medicine
01.2019 - 06.2020
Customer Service Desk II
Lowes
10.2017 - 11.2018
Accounting Representative
Brooks Brothers
04.2012 - 07.2017
Customer Service Representative II
Brooks Brothers
08.2010 - 04.2012
Volunteer Firefighter, Emergency Medical Response
Ellington Volunteer Fire Department
02.2007 - 07.2013
BACHELOR OF SCIENCE - HOSPITALITY MANAGEMENT
Johnson & Wales University
A.S. - HOTEL MANAGEMENT
Johnson and Wales University
Medical Coding
U.S. Career Institute