Kelly London-Julson
HAMILTON,NJ
Summary
Driven and decisive professional offering 5+ years of experience managing developmental goals to deliver compliance, personnel communication and workforce programs. Flexible and focused with expertise in recruitment and retention, mediation, staff training and development and complex problem resolution. Develops and implements HR strategies and initiatives aligned with overall business strategy. Currently looking to advance my career and bring my skills/experience to a new role.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Quality and Compliance Coordinator
Serv Behavioral Health Systems, Inc.
Hamilton, NJ
06.2024 - Current
- Ensured compliance across 30+ locations by monitoring adherence to company policies and state regulatory standards.
- Led and managed the successful licensing of programs, maintaining full regulatory approval and readiness.
- Chaired cross-functional committees focused on enhancing the quality of care for individuals receiving services.
- Conducted thorough investigations and resolved incidents in alignment with company protocols and state guidelines.
Training Specialist
SERV Behavioral Health Systems Inc
Ewing, NJ
05.2019 - 06.2024
- Work as a part of a corporate training & development team to onboard new employees and develop existing staff in a heavily regulated, state- wide behavioral health organization
- Responsible for the day-to-day supervision of new hires as they complete a multi-week onboarding
- Enforce competency standards through in dept reporting measures
- Complete special projects related to ongoing change management and onboarding
- Operate a dynamic e-learning program via the Relias Learning Management System
- Developed and improved curricula, course formats and lesson presentations for diverse topics as well as facilitated live presentation of materials
Assistant Manager
America’s Best Contacts And Eyeglasses
Hamilton, Nj
07.2018 - 05.2019
- Oversaw team development according to industry service standards to ensure exceptional customer service
- Conducted job interviews & led employee performance evaluations
- Managed customer complaints & queries to achieve quick problem resolution
- Automated operations, managed client correspondence, and tracked records
- Coached team members and delivered constructive feedback to promote better productivity and build confidence
- Enforced company policies and procedures to strengthen operational standards across departments.
Education
B.A. - Organizational Psychology
Rider University
Lawrence, NJ05.2019
Skills
- Training Program Design
- Orientation and Onboarding
- Adult Learning Theories
- Database Management
- Verbal and Written Communication
- Employee and Leadership Development
- Microsoft Office
- Learning Management
- Organization Procedures
- Training Needs Analysis
- Compliance
- Human Resources Operations
Certification
SHRM- CP, 2023 Certified Nonviolent Crisis Intervention Trainer, 2024
Timeline
Quality and Compliance Coordinator
Serv Behavioral Health Systems, Inc.
06.2024 - Current
Training Specialist
SERV Behavioral Health Systems Inc
05.2019 - 06.2024
Assistant Manager
America’s Best Contacts And Eyeglasses
07.2018 - 05.2019
B.A. - Organizational Psychology
Rider University