Regina Brown
Roanoke,VA
Summary
Detail-oriented Quality Compliance Coordinator with expertise in KPI reporting, root cause analysis, and team collaboration. Committed to enhancing customer satisfaction and ensuring compliance through effective communication and quality assurance.
Overview
31
31
years of professional experience
Work History
Quality Compliance Coordinator
Voyant Beauty Roanoke
Roanoke, VA
07.2021 - Current
- Supported KPI reporting process by gathering data .
- Facilitated communication between departments regarding compliance issues.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Assisted with customer requests and answered questions to improve satisfaction.
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Performed root cause analysis on nonconforming products to identify corrective actions.
- Investigated customer complaints and initiated appropriate corrective actions.
Quality Supervisor
Voyant Beauty Roanoke
Roanoke, Virginia
07.2015 - 07.2021
- Trained staff on quality standards and inspection procedures.
- Collaborated with production teams to address quality concerns promptly.
- Reviewed test results, inspected finished products, and monitored production operations for compliance with specifications.
- Conducted training sessions for employees on quality assurance procedures and methods.
- Supervised and guided inspectors, technicians, and other staff.
Line Leader
Voyant Beauty Roanoke
Roanoke, Va
06.1995 - 07.2015
- Supervised daily operations on production line to ensure smooth workflow.
- Monitored production lines for accuracy in product quality, quantity, and timing, contributing to overall operational effectiveness.
- Implemented quality control measures, ensuring adherence to product standards and minimizing defects.
- Coordinated with quality assurance teams to ensure products met all required standards
- Monitored equipment performance and reported maintenance needs promptly.
- Trained new hires on machinery operation and standard procedures, enhancing team readiness and safety compliance.
- Conducted regular inspections of work areas for safety compliance.
- Met or exceeded target for on-time customer shipments.
Education
High School Diploma -
Patrick Henry High School
Roanoke, VA06-1990
Skills
- Regulatory reporting
- Compliance investigation
- Root cause analysis
- Process improvement
- Stakeholder engagement
- Team collaboration
- Attention to detail
- Time management
- Staff training
Timeline
Quality Compliance Coordinator
Voyant Beauty Roanoke
07.2021 - Current
Quality Supervisor
Voyant Beauty Roanoke
07.2015 - 07.2021
Line Leader
Voyant Beauty Roanoke
06.1995 - 07.2015
High School Diploma -
Patrick Henry High School