Summary
Overview
Work History
Education
Skills
Timeline
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Kelly Lortz

Osage Beach,MO

Summary

Dynamic Salon and Spa Owner with a proven track record at Shear Serenity Salon And Spa, excelling in customer service and business leadership. Recognized for exceptional client retention and voted Favorite Hair Stylist of the Year in 2011. Skilled in financial management and employee motivation, driving business growth and customer loyalty.

Overview

29
29
years of professional experience

Work History

Cosmetologist /Licensed Esthetician

Monarch Salon
04.2023 - 04.2025
  • Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Demonstrated high level of customer service to increase retention and satisfaction.
  • Developed strong rapport with clientele through consistent high-quality service, resulting in repeat business and referrals.
  • Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.

Salon and Spa Owner/Operator

Shear Serenity Salon And Spa - Self Employed
04.2009 - 12.2021
  • Specialized in a wide range of Salon and Spa services to include; Hair cuts, coloring, highlights, permanents, straighteners, facials, massage treatments, manicures, pedicures and waxing.
  • Oversaw business budget planning and administration, accounting functions and supplier purchasing to handle financial needs.
  • Consulted with customers to assess needs and propose optimal solutions and drive exceptional customer experience and loyalty.
  • Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
  • Studied market to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
  • Used daily problem solving and decision-making skills to resolve any and all business and customer related issues.
  • Reconciled daily sales, prepared bank deposits, returns and financial reports in a financial spreadsheet.
  • Kept owned building, building areas, signage and equipment functional and well-organized to promote business performance.
  • Voted Favorite Hair Stylist of the Year in 2011 by Rolla Daily News

Cosmetologist/Esthetician

Independent Contractor
02.1998 - 04.2009
  • Maintained client treatment records, including health history, expectations, service history and designed long-term care programs for return customers.
  • Booked appointments, answered phones, greeted clients, processed payments and created client service tickets.
  • Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
  • Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.

Drivers License Clerk

Department Of Revenue
05.1996 - 04.2002
  • Provided quality clerical support through data entry, document management, interaction with customers, provided information regarding licenses, permits and identification cards.
  • Assisted newly hired clerks in learning about application reviews and verification procedures, and customer service techniques.
  • Verified authenticity of foreign identification or immigration documents. Performed routine data entry and document management.
  • Stayed up-to-date on Missouri laws and licensing requirements to complete accurate and efficient documentation requirements.

Education

Cosmetologist /Esthetician - Hair Design, Haircuts, Chemical Services, Anatomy

Central College of Cosmetology
Saint Robert, MO
09.1998

High School Diploma -

Rolla High School
Rolla, MO
05.1996

Skills

  • Customer Service Focused
  • Listening Skills
  • Employee Motivation
  • Recruitment and Hiring
  • Business Leadership
  • Calendar Management
  • Money Handling
  • Sales and Marketing

Timeline

Cosmetologist /Licensed Esthetician

Monarch Salon
04.2023 - 04.2025

Salon and Spa Owner/Operator

Shear Serenity Salon And Spa - Self Employed
04.2009 - 12.2021

Cosmetologist/Esthetician

Independent Contractor
02.1998 - 04.2009

Drivers License Clerk

Department Of Revenue
05.1996 - 04.2002

Cosmetologist /Esthetician - Hair Design, Haircuts, Chemical Services, Anatomy

Central College of Cosmetology

High School Diploma -

Rolla High School

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Kelly Lortz