KELLY LUMPKINS
Little Mountain,SC
Summary
Customer service specialist with over 20 years of extensive experience in enhancing operational efficiency and customer satisfaction. Demonstrates strong skills in quality control, time management, and problem-solving, with a proven track record in the postal and manufacturing sectors. Committed to driving team collaboration and achieving exceptional service outcomes through strategic planning and proactive community engagement.
Overview
11
11
years of professional experience
Work History
Team Leader
Popshelf
Columbia, SC
10.2025 - Current
- Demonstrated meticulous cash handling skills, including till management, bank deposits, and accurate record keeping, vital for financial integrity.
- Conducted comprehensive opening and closing duties, maintaining store readiness and security for optimal operations.
- Performed detailed till reconciliation processes, ensuring accuracy and accountability in financial transactions.
- Leveraged frontline customer engagement experience to enhance customer satisfaction and address inquiries effectively.
Mail Carrier
USPS
Columbia, SC
01.2024 - 05.2025
- Inspected and sorted mail for accuracy and completeness before delivery.
- Provided excellent customer service by addressing inquiries and handling mail related concerns.
- Managed multiple tasks, such as vehicle maintenance checks and route adjustments, in high-pressure situations.
Quality Control Inspector
MAU/ Samsung Home Appliance Plant
Newberry, SC
08.2022 - 05.2023
- Conducted thorough inspections of products and materials to ensure compliance with quality standards.
- Identified defects and deviations from production standards, recommending corrective actions as needed.
- Maintained detailed inspection logs, documentation, and reports for analysis.
Mail Carrier
USPS
St Louis, MO
11.2014 - 07.2022
- Implemented dynamic route planning strategies to reduce delivery time and improve customer satisfaction across residential and commercial zones.
- Resolved complex delivery challenges by analyzing route patterns and implementing strategic solutions for hard to reach locations.
- Built strong community relationships through consistent, reliable service and proactive problem solving for mail related concerns.
Education
Bachelor Of Science - Cyber Security
University of Phoenix
Tempe, AZSkills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
- Cash handling
- Leadership
Timeline
Team Leader
Popshelf
10.2025 - Current
Mail Carrier
USPS
01.2024 - 05.2025
Quality Control Inspector
MAU/ Samsung Home Appliance Plant
08.2022 - 05.2023
Mail Carrier
USPS
11.2014 - 07.2022
Bachelor Of Science - Cyber Security
University of Phoenix