Kelly Luna
La Plata,MD
Summary
Experienced Bilingual Customer Service Representative with over 5 years in fast-paced retail and pharmacy settings. Skilled in resolving customer inquiries, processing transactions, and maintaining accurate records. Demonstrates strong communication, active listening, and problem-solving abilities while managing multiple tasks effectively. Seeking a remote position to deliver reliable and efficient customer support.
Overview
2
2
years of post-secondary education
4
4
years of professional experience
Work History
Customer Service Cashier
CVS Pharmacy
La Plata, MD
12.2025 - 10.2026
- Facilitated customer purchases and resolved issues, while delivering professional and friendly service to enhance satisfaction.
- Processed POS transactions accurately and efficiently in a fast-paced retail environment.
- Provided assistance to customers in store, answering questions and guiding them to products. with photo department services and orders.
- Restocked merchandise and maintained organized shelves and inventory.
- Supported daily store operations, including truck deliveries and merchandise organization.
- Ensured positive customer experience by effectively managing multiple tasks and requests.
- Confirmed validity of coupons before processing, maintaining accuracy in transactions.
Customer Service Cashier
Walgreens
Kennett Square, Pennsylvania
09.2022 - 12.2025
- Provided customer service and assistance with customer questions, purchases, and store services.
- Greeted customers at Walgreens with a welcoming attitude. and provided friendly checkout service.
- Operated POS systems and processed customer transactions accurately.
- Resolved customer complaints in a professional manner.
- Assisted customers in the pharmacy department with prescription-related needs and directed questions appropriately.
- Assisted with photo department services and customer orders.
- Maintained inventory by restocking merchandise and organizing store areas.
- Trained new employees on customer service procedures and store operations.
- Assisted with seasonal resets and regular merchandise displays.
Education
Associate of Science - Health Sciences
Delaware County Community College
Media, PA 08.2024 - 10.2026
Kennett High School
Kennett Square, PASkills
- POS transaction processing
- Customer Service experience
- Data entry
- Bilingual communication skills
- Phone etiquette
- Problem solving
- Adaptability and flexibility
- HIPAA compliance
Timeline
Customer Service Cashier
CVS Pharmacy
12.2025 - 10.2026
Associate of Science - Health Sciences
Delaware County Community College
08.2024 - 10.2026
Customer Service Cashier
Walgreens
09.2022 - 12.2025
Kennett High School