- Enjoying the art of baking and pastry-making, experimenting with recipes
- I enjoy helping others and giving back to the community
- Avid Reader
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
Melissa Wilson
DUNNELLON,FL
Summary
Adaptable and proactive associate with a strong background in customer support and team collaboration. Expertise in processing transactions and maintaining organized environments, ready to drive a positive shopping experience.
Overview
9
9
years of professional experience
Work History
Customer Service Associate
Walgreens
Crystal River, FL
04.2023 - Current
- Processed transactions efficiently using point-of-sale systems, maintaining accuracy in financial exchanges.
- Assisted customers with product inquiries, ensuring satisfaction and fostering positive shopping experiences.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Promptly responded to inquiries and requests from prospective customers.
Retail Sales Associate
Levy's at Tropicana Field
St. Petersburg, FL
02.2018 - 06.2021
- Delivered exceptional customer service, enhancing overall shopping experience for guests.
- Operated point-of-sale systems, processing transactions accurately and efficiently.
- Monitored stock levels, initiating reorders to maintain optimal inventory flow.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
Operations Associate
JCPenney
St Petersburg, FL
10.2017 - 04.2021
- Collaborated with merchandise replenishment efforts, optimizing product placement on sales floor.
- Increased customer service success rates by quickly resolving issues.
- Resolved customer issues promptly and professionally, maintaining high satisfaction rates while minimizing escalations.
- Maintained a clean and organized shopping environment, enhancing the overall shopping experience.
Education
Bachelor of Arts - General Studies
St Petersburg (Junior) College
St Petersburg, FLBachelor of Arts - Interdisciplinary Social Sciences
University of South Florida
St Petersburg, FL05-2000
Skills
- Customer engagement
- Client assistance
- Team coordination
- Inventory management
- POS transaction processing
- Return processing
- Product recommendations
Interests
Timeline
Customer Service Associate
Walgreens
04.2023 - Current
Retail Sales Associate
Levy's at Tropicana Field
02.2018 - 06.2021
Operations Associate
JCPenney
10.2017 - 04.2021
Bachelor of Arts - General Studies
St Petersburg (Junior) College
Bachelor of Arts - Interdisciplinary Social Sciences
University of South Florida