Kelly Luther
Richfield,NC
Summary
Highly committed, proactive, hardworking professional offering a history of success coordinating and monitoring operations across various departments, dedicated to continuous operational improvement with a focus on efficiently meeting goals and maintaining the quality of services and products. Collaborative leader successfully partnering with coworkers to promote an engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse colleagues and customers of all backgrounds, team builder, and clear communicator with strong problem-solving and planning skills. Proficient in using independent decision-making skills and sound judgment to impact company success positively and dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Cotton Dust & Logistics Coordinator
USMHE, LLC
04.2021 - Current
- Primary contact for over 1000 clients to schedule occupational services, develop schedules for clients, and create scheduling optimization with logistics for 15 mobile routes and 16+ technicians, including travel
- Processes contracts, provides financial visibility and pricing for clients and in-house comparison, creates protocols, resolves customer complaints and technician issues, fields customer inquiries, coordinates directly with Operations Manager for equipment, direct communication and support services to National Sales Manager, Director of Client Relations, subcontractors and PRN staff
- Handles and coordinates all cotton dust staffing, reporting, software, support, data entry, data conversion, OccuScan software development support and troubleshooting, and supplies to clients.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift coverage, including proactively identifying scheduling issues and developed quick solutions to promote efficiency and profitability.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Upheld security and confidentiality of documents and data within area of responsibility.
- Extracted and interpreted data patterns to translate findings into actionable outcomes.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Developed systems and procedures to improve operational quality and team efficiency.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Worked with other departmental staff to answer questions and resolve problems.
- Maintained and verified accuracy of records and generated miscellaneous reports.
- Coordinated meetings and events for internal and external groups.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers
- Tracked records, filed documents and maintained communication between clients to manage office activities
- Maintained client files with sales contracts, records of client interactions, client notes, and other information
Manager of Cotton Dust Services and Client Service
Examinetics
01.2017 - 04.2021
- Acts as primary contact for cotton dust customers and regional customers to schedule occupational testing needs, provide client-specific reports, and ensuring client satisfaction by resolving customer complaints, fielding customer inquiries, identifying and assisting with increasing selling of services to customers when needs are identified
- Supervises up to 10 of Occupational Health Specialists (OHS) and teams as well as 10 mobile units weekly within DOT guidelines
- Maintains availability 24/7 to technicians and clients for troubleshooting software or testing issues
- Prepared and collected schedules and data to and from OHS
- Continued job duties from OTG (see below).
- Maintained client files with sales contracts, records of client interactions, client notes, and other information
Director of Operations
OTG
05.2002 - 09.2017
- Oversaw day-to-day production activities in accordance with business objectives
- Built client relationships with over 350 client locations by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients
- Providing clients with proposals and data and reports to clients
- Offering client support with forms, software, equipment, and scheduling needs
- Providing and designing custom forms, logs, Adobe stamps, and graphics to make reports, forms, More user friendly and easier to understand
- Design and troubleshooting of software dealing with Audiometers and spirometers
- Researched software and other forms of technology to improve client satisfaction, including transitioning paper results to electronic media and then to secure platform ShareFile
- Provide streamlining workflow, allowing business to triple in customer size
- Troubleshooting and technical support for mobile technicians and employees
- Maintained and designed website, including creating website forms for customers, handled company emails
- Data computerization
- Ran PCI compliance scans and handled all credit card sales
- Responsible for any database and template designs, changes, and programming related to daily functions of OTG, Inc
- Developed personalized accounting billing system for company use
- Assisted in creating and troubleshooting personalized software development for clients and distributors
- Aided in Developing of OccuScan, Occupational Health and Surveillance Software including Screen layout and flow and Report Design, Manual and user guides
- Installation, updates, and troubleshooting of OccuScan, audiometers and spirometers on client sites as well as mobile units
- Created and managed databases and spreadsheets
- Converted data from other formats into OccuScan formats and exported data for various clients
- Researched customers and communicated via emails and phone calls to prospective clients as well as attending health and safety conferences for current and prospective clients
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
Education
Bachelor of Science - Computer Information Systems, Business
Pfeiffer University
Misenheimer, NC05.2021
Skills
- Expert in development and sales of OccuScan Software and data management for OSHA compliance
- Ability to research and manipulate data
- Operational & Administrative Support
- Staff Training
- Customer Service Management
- Staff Management
- Proficient in Microsoft Office, Microsoft Navision, VueMinder Calendar Asana, Flowlo, Services Fusion Adobe Acrobat, Concur Solutions
Additional Information
· Previous Member and Secretary of the School Improvement Team member
· Volunteer with City Youth Ballet’s Nutcracker and North Stanly Youth Leagues,
· Church activities including Bible School Teacher, Bible School setup/cleanup, support for the Worship Band
· High School Marching Band setup crew and Vice President of Band Boosters Club
· Active member and volunteer for of North Stanly Athletics and Booster Clubs
Certification
- Certified Occupational Hearing Conservationist (COHC) by CAOHC - March 2020
- 10-Hour General Industry Safety and Health Training - August 2023
Timeline
Cotton Dust & Logistics Coordinator
USMHE, LLC
04.2021 - Current
Manager of Cotton Dust Services and Client Service
Examinetics
01.2017 - 04.2021
Director of Operations
OTG
05.2002 - 09.2017
Bachelor of Science - Computer Information Systems, Business
Pfeiffer University
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